Key Account Manager Pro Print (IPSG- Direct Sales)- Cape Town
At a glance
Manager-level Account Management role at Canon. Cape Town.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Sell production print, wide-format, display graphics and Pro Print solutions to business customers through the direct channel
- Build plans to win new accounts and enter new market verticals, then get approval before putting them into action
- Grow key accounts through upgrades and cross-selling while resolving client concerns and managing internal account teams
- Coordinate with marketing on launch plans and report sales activity, forecasts, opportunities and progress to managers
- Meet assigned revenue and sales-activity targets while keeping prospect records current in the company database
What you bring
- At least six years in work directly related to this role
- Six years of demonstrated direct B2B sales experience with complex, service-led offerings
- A university or bachelor’s degree is preferred, not required
Who this fits
This role suits an experienced direct-sales account manager who can develop new business and deepen major client relationships. It is based in Cape Town on a hybrid basis, with business travel as approved by your manager.
From the employer
Lead local sales to maximise performance and meet financial targets in line with agreed business objectives. Ensure the implementation of the central strategy and vision. Additional functions of the Professional Print Account Manager would include to proactively and systematically pursue new business opportunities, explore new market verticals to target with Professional Print product line-up, and ensure existing clients are seen to from an account management, upsell and upgrade point of view.
Leadership and Management
Represent Canon South Africa in a positive and professional manner.
Work with all personnel and outside contacts to satisfy partners, clients and achieve company goals.
Keep up to date on market trends and new products.
Identify and investigate growth opportunities and additional market verticals for the company.
Stay abreast of industry matters through third party resources and networks.
Sales & Marketing
Sell Canon South Africa hardware and solutions, with specific focus on Production Print, Wide format, Display graphics and Pro Print Solutions, and reach revenue quotas for the B2B direct channel.
Collaborate with teammates and maintain a positive and professional attitude fostering teamwork.
Achieve quota for number of daily and weekly sales activity with prospective customers and end users.
Actively work with your manager and team to improve the offering and value proposition to existing target markets and verticals
Develop, present, and implement plans to your manager to successfully attack new target markets and market verticals.
Business travel as appropriate, as approved by your manager to accomplish your assigned duties
The Professional Print Account Manager is responsible for ensuring that:
All the duties of the Professional Print Account Manager are completed as per the job descriptions.
Develop and implement business plans to attract and develop current and new clients and end users for the Canon South Africa direct channel.
Report back to the business on technical, financial, and procedural areas of the business that can be improved and developed to improve the direct offering of Canon South Africa.
They fully understand the product and solutions portfolio to their disposal and provide feedback to the business on further training needed to improve their own ability to sell these products and solution
Liaise with the relevant Canon internal resources with regards to best practices and sales strategies in market verticals
Work with the marketing department to develop marketing plans for new products and market verticals
Monitor and measure and report on issues, opportunities and development plans and achievements within agreed formats and timescales.
Develop and refine the strategy with regards to new business development.
Ensure that customer satisfaction levels are met
Contractual on boarding of new clients and ends users
Sales quotas are met as assigned.
Prepare and submit sales activity reports and sales forecasts as are requested required by your manager or Head of Sales.
Maintain all prospective customer data in the company database or other as defined by your manager and Director and use the information contained therein as the sole resource for prospective customer
Business Development Plans are reviewed and approved prior to implementation.
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Meeting all client needs and deliverables according to proposed timelines
Expanding relationships and bringing in new clients
University or bachelor’s degree preferred
6 years directly related previous work experience
Sales experience in production print or office automation industry is preferred
6 years demonstrated sales experience selling complex service-oriented offerings via direct B2B
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