Technology & Process Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Candidate Experience site (CX). Dallas · full-time · no salary stated · we estimate $102,500–$208,191.
Candidate Experience site (CX) has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Review existing systems, then identify changes that could make them work better
- Gather user needs for system features and manage access to cloud applications such as Salesforce and Dropbox
- Work with IT teams to build systems and connect them with existing tools
- Resolve internal outages and issues with third-party support, then test changes for performance and data governance
- Maintain governance policies, train users on new systems, and coordinate upgrades and project deadlines
What you bring
- Experience in system administration, IT analysis, or a comparable role
- Practical knowledge of SaaS and cloud services, including user access management and data governance
- A degree in IT, computer science or a related area, or equivalent professional experience
- Strong troubleshooting, critical-thinking, communication, and teamwork skills
Who this fits
This role suits someone who can support internal users while coordinating with IT teams and outside support providers. You’ll help train staff and assist a solution architect or project manager with deadlines and budgets. The role is based in Dallas.
From the employer
We are seeking dedicated and resourceful Technology & Process Solutions Specialist to join our team. In this role, you will be responsible for maintaining,
upgrading, and managing our Saas software systems, as well as implementing and improving our internal IT systems. The ideal candidate should be strong
problem-solving skills, excellent communication abilities, and a passion for discovering and implementing new features in IT systems. Your primary goal will
be to ensure that our technology infrastructure runs smoothly and efficiently while meeting the needs of our internal and external users.
Responsibilities:
• Examine and evaluate current systems, identifying areas for improvement and optimization.
• Identify system requirements by working with users to track additional requirements and features.
• Administer user access and permissions for Industry Specific Vendors and Cloud SaaS applications such as Salesforce, Dropbox, Notion, and others.
• Collaborate with the IT teams to build and implement new systems and ensure seamless integration with existing systems.
• Troubleshoot issues and outages internally as well as with 3rd party support teams, providing timely resolutions to minimize downtime.
• Validate changes by testing programs and ensuring high levels of performance and data governance.
• Implement and maintain data governance policies, ensuring compliance with relevant regulations.
• Train users on new systems, provide support, and develop expertise to train staff on new technologies.
• Upgrade systems with new releases and models as needed. Assist Solution Architect / Project Manager Ensure deadline and budget requirements are met.
• Stay up to date with current technologies and technical developments.
Requirements and Skills:
• Proven experience as a System Administrator, IT Analyst, or similar role.
• Strong knowledge of systems, software, cloud services, and SaaS applications (e.g., Salesforce, Dropbox, Microsoft 365, etc.).
• Experience with user management and data governance in cloud-based environments.
• Relevant certifications (e.g., CompTIA Cloud Essentials+, Salesforce Certified Administrators, etc.) are preferred.
• Familiarity with various operating systems and platforms (e.g., Windows, MacOS, Linux).
• Excellent problem-solving and critical-thinking skills.
• Strong communication and interpersonal skills, with the ability to work well in a team and with interdisciplinary groups.
• Resourcefulness and the ability to diagnose and resolve problems quickly.
• Bachelor's degree or equivalent work experience in Information Technology, Computer Science, or a related field.
If you are passionate about IT systems and enjoy working in a dynamic and collaborative environment, we would love to hear from you. Apply now and help us
shape the future of our technology infrastructure.
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