Key Account Manager
At a glance
Mid-level Account Management role at Cainiao. Saint-Ouen-sur-Seine.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow key accounts such as aggregators and major e-commerce clients through volume and partnership expansion
- Win customers for cross-border direct shipping and overseas warehouse fulfillment services
- Build scalable French last-mile logistics solutions and improve operational efficiency
- Align operations, product, and carrier teams around reliable customer delivery
- Use performance data to find growth opportunities and improve onboarding, SOPs, and delivery offerings
What you bring
- At least six years in logistics, e-commerce, or supply chain, focused on last-mile or parcel distribution
- A track record managing major accounts and increasing their revenue or shipment volume
- Working knowledge of cross-border logistics through direct shipping and overseas warehouses
- Fluent English and Chinese, with French considered an advantage
- You are based in France or prepared to relocate
Who this fits
You will suit a commercially minded account leader who can take complex logistics initiatives from start to finish and influence teams across operations, product, and carriers. The role requires strong ownership in a fast-moving, ambiguous setting. France-based candidates or people willing to relocate fit the stated location requirement.
From the employer
Job Description
1. Own and grow a portfolio of key accounts (aggregators / major e-commerce clients), driving volume penetration and long-term partnership value.
2. Lead customer acquisition efforts, especially in cross-border e-commerce direct shipping and overseas warehouse fulfillment segments.
3. Design and implement end-to-end logistics solutions, particularly in last-mile delivery in France, ensuring scalability and operational efficiency.
4. Drive commercial and operational alignment across internal teams (operations, product, carrier network) to ensure high-quality service delivery.
5. Identify growth opportunities and continuously optimize customer performance through data-driven insights.
6. Contribute to solution standardization and productization, especially across multi-segment delivery offerings.
7. Maintain and improve customer onboarding processes and SOPs to enable efficient and scalable integrations.
Job Requirement
1. 6+ years of experience in logistics, e-commerce, or supply chain, with a strong focus on last-mile delivery or parcel distribution.
2. Proven experience managing key accounts or large clients, with demonstrated results in revenue or volume growth.
3. Solid understanding of cross-border e-commerce logistics, including direct shipping and/or overseas warehouse operations.
4. Strong commercial acumen and problem-solving skills, with the ability to independently drive complex initiatives end-to-end.
5. Ability to work cross-functionally and influence stakeholders in a fast-paced environment.
6. Fluent in English and Chinese (mandatory); French is a strong plus.
7. Self-driven, results-oriented, and comfortable operating with high ownership and ambiguity.
8. Being already in France or willing to relocate.
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