Customer Success Manager
At a glance
Mid-level Customer Success role at Broccoli AI. Remote, United States · full-time · $95,000–$120,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a customer portfolio spanning small businesses through enterprise accounts
- Increase customer use of Broccoli’s AI agents and identify additional call volume, products, and locations
- Use usage and booking data to assess account health and improve retention and expansion
- Lead onboarding so customers reach value quickly, then partner with product and engineering on better outcomes
What you bring
- You work comfortably with data and metrics to distinguish effective approaches from weak ones
- You independently solve problems by mapping workflows to outcomes instead of waiting for instructions
- You use AI tools such as Claude to automate work and increase leverage
- You can grow customer accounts through confident upsell conversations and operational change
Who this fits
This role suits an analytical, revenue-minded customer success operator who owns outcomes beyond support, including adoption, expansion, retention, and customer ROI. You'll work remotely from the United States and manage accounts across small-business and enterprise segments.
From the employer
About Broccoli AI
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
AI Success Manager — Broccoli AI
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you’ll do
Own a portfolio of customers (SMB → enterprise)
Drive adoption and usage of Broccoli’s AI agents
Identify and execute expansion opportunities:
More call volume
More products (inbound, outbound, QA, etc.)
More locations
Monitor account health using data (usage, bookings)
Run onboarding and ensure fast time-to-value
Work closely with product + engineering to improve outcomes
What we’re looking for
Analytical
You’re comfortable with data and metrics
You can quickly understand what’s working vs not
Operator mindset
You don’t wait for instructions — you figure things out
You think in workflows and outcomes, not tasks
AI-native
You use tools like Claude to move faster and automate work
You look for leverage in everything you do
Revenue-oriented
You understand your job is to grow accounts, not just support them
You’re comfortable identifying and pushing upsells
Customer-focused (but not soft)
You care about customer outcomes — revenue, bookings, efficiency
You’re willing to push customers to change how they operate
What success looks like
Your accounts expand consistently
High product adoption and usage across customers
Low churn, high NDR
Customers see clear ROI from Broccoli
You manage more accounts over time without losing quality (through systems + AI)
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
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