Account Manager, Social Media (In House Creative Agency)

Location: London

Hybrid working - 3 days in the office, 2 days remote

About the role

As a Social Account Manager, you are the engine room of your brand’s creative output. You own day-to-day project delivery – keeping multiple workstreams moving simultaneously, maintaining quality, and ensuring every piece of work that enters the studio is properly briefed, accurately tracked, and delivered to the highest standard.

This is a delivery-focused role that requires someone who is equally comfortable writing a production timeline for social content rollouts and consolidating stakeholder feedback on a brand campaigns. You’ll work closely with the Principle of Social Media, Influencer Manager and Campaign Manager , who oversee the account and sets the standard. Your job is to make sure the work moves efficiently, professionally, and correctly through the team – so that nothing falls through the cracks.

You will need to know your craft deeply and have knowledge of social platforms – production processes across multiple output types, how to build a schedule that accounts for dependencies, and when to pull in a Strategist or Creative Director to strengthen the work. You are not doing this alone, but you are responsible for it.

What you’ll be doing

• Own multiple social content and campaign projects from initial brief through to final delivery.
• Interrogate incoming requests, challenge briefs constructively and ensure objectives, audiences and success measures are clearly defined.
• Build detailed project plans that account for dependencies, approvals, resources and channel requirements.
• Coordinate creative, design, channel and account teams to keep delivery moving across Plusnet and EE.
• Manage fast-paced social timelines, including work that may move from approval to publication within 24 to 48 hours.
• Build trusted relationships with campaign, commercial and senior stakeholders, providing clear updates and setting realistic expectations.
• Consolidate stakeholder feedback and present work clearly at key review stages.
• Identify delivery, resource or timeline risks early and take proactive action to resolve or escalate them.
• Manage legal, licensing and stakeholder approvals, ensuring sign-off requirements are built into each project plan.
• Review work for accuracy, quality, brand alignment and platform suitability before it progresses.
• Coordinate third-party agencies and suppliers, keeping external delivery aligned with internal timelines and standards.
• Track budgets, project costs and purchase orders while identifying opportunities to improve processes and ways of working

Essential Skills / Experience

• Strong account management experience supporting social accounts within a creative agency, in-house team or marketing environment
• Proven track record of managing creative projects end-to-end across multiple concurrent workstreams
• Experience building detailed project plans and managing dependencies across complex social campaigns

Desirable Skills / Experience

• Experience writing creative/social briefs and presenting work to stakeholders
• Comfortable managing budgets, raising POs, and tracking project financials
• Experience working with third-party agencies or suppliers on joint delivery
• Proficient in Screendragon or equivalent workflow management tool
• Background in fast-paced environments moving at the speed of culture with tight deadlines and competing priorities
• Experience in an in-house social/influencer agency or working with telecommunications, technology, or B2C brands
• Familiarity with both brand and performance marketing campaigns
• Understanding of agile working methodologies
• Previous exposure to working with senior stakeholders or presenting to leadership teams
• Strong production knowledge across multiple output types but mainly social (retail, DM, video, social, digital, print, SMS, merchandise)

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.