Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Bobyard. San Francisco · full-time · $85,000–$100,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead customer kickoff calls and set up new mid-market accounts for launch soon after contracts are signed
- Train estimators, project managers and field staff through hands-on sessions that support use on real jobs
- Keep a busy set of customer launches progressing, and spot accounts that are beginning to stall
- Run training sessions and office hours, adjusting the curriculum based on what users respond to
- Record account details for Customer Success and share concrete product and training feedback with both teams
What you bring
- At least two years in a customer-facing SaaS position such as onboarding, implementation, training or customer success
- You can lead live training for nontechnical or field-based users and configure software yourself
- You can manage many accounts at once and write clear notes that let teammates understand what happened
Who this fits
This mid-level role suits someone who enjoys helping construction or other field-based users adopt software, including people moving into tech from hands-on industry work. You’ll work on-site in San Francisco.
From the employer
About Bobyard
Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.
About the Role
Implementation Specialist runs the day-to-day work of getting new mid-market customers live and trained on Bobyard. We're building this role because launch quality can't scale on ad hoc effort — someone needs to own kickoff calls, configuration, and training as a repeatable motion, at volume. You'll win when a customer's team is actually using Bobyard on real jobs, not just logged in, and when you can run that outcome across a full book of accounts every month, not just one at a time.
What You'll Do
Run kickoff calls and configure new mid-market accounts so they're ready to go within days of signature, not weeks
Deliver hands-on training that gets real crews — estimators, PMs, field staff — actually using Bobyard, not just clicking through a demo
Own a high-volume book of concurrent launches and keep every one of them moving without dropping details
Run repeatable training sessions and office hours, refining the curriculum as you see what actually lands with users
Catch stragglers early — flag accounts that are stalling before they quietly go dark
Document account context well enough that Customer Success can pick it up cold with zero re-explaining
Feed real, specific product and training feedback back to Product and Customer Success
What We're Looking For
2+ years in a customer-facing SaaS role — onboarding, implementation, training, or customer success
Comfortable running live training for non-technical or field-based users, not just technical buyers
Can juggle a high-volume portfolio of accounts at once without losing the thread on any of them
Clear, concrete written communication — your notes are why the next person never has to ask what happened
Hands-on with software yourself — you configure things, you don't wait on someone else to do it
Genuinely energized by construction, trades, or other real-world industries
No SaaS background required if you've got the industry instead — if you've run estimates, managed jobs, or worked the trades and want to move into tech, you'll pick this up fast
Nice to Have
Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Prior experience in construction, estimating, or the trades
Bilingual (Spanish or otherwise) — useful with field crews
What We Offer
$85,000–$100,000 base salary, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.
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