Implementation Manager
At a glance
Manager-level Solutions & Sales Engineering role at Bobyard. San Francisco · full-time · $100,000–$125,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Turn each sales handoff into an agreed launch plan within two days of contract signature
- Set up customer accounts, lead kickoff, and train crews until they use the product in real workflows
- Get customers through an initial completed workflow and adoption milestone during the first 45 days
- Run follow-up sessions and office hours, working with Customer Success and Product to clear launch blockers
- Record goals, stakeholders, risks, and product feedback, then hand the account to its CSM with exit criteria complete
What you bring
- At least two years leading SaaS onboarding or implementation across a portfolio of customer accounts
- You can configure software directly and have led live training for non-technical or field-based users
- You have met a defined launch or time-to-value SLA and can cite your results
- You can manage ten or more launches at once while keeping clear, detailed handoff records
Who this fits
This role suits someone who likes hands-on customer launches and working with construction, trades, or other real-world users. It is an on-site role in San Francisco.
From the employer
About Bobyard
Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.
About the Role
Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.
What You'll Do
Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they quietly churn
Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on
What We're Looking For
2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
You've personally run live training sessions for non-technical or field-based users
A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
Comfortable owning 10+ concurrent launches without dropping details
Genuinely energized by construction, trades, or other real-world industries
Nice to Have
Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Experience building an onboarding playbook from scratch at an early-stage company
Bilingual (Spanish or otherwise) — useful with field crews
What We Offer
$100,000–$125,000 base salary, $140,000+ OTE, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.
Come build with us!
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