Implementation Manager

Bobyard bobyard.com Open · verified Sep 13, 2026

On-site San Francisco Full-time Manager Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Bobyard. San Francisco · full-time · $100,000–$125,000 base.

On-target earningsStated by Bobyard

$100,000 – $125,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build a confirmed launch plan from each AE/SE transition within 48 hours after contract signing
Set up customer accounts and lead kickoff plus practical training for working crews
Get customers through their first completed workflow and adoption milestone within 45 days
Run follow-up sessions and office hours while resolving blockers with Customer Success and Product
Capture account context and hand off to CSMs with every exit requirement complete

What you bring

Bring 2+ years owning onboarding or implementation across a SaaS account portfolio
Configure software directly and lead live training for non-technical or field-based users
Show results against a launch or time-to-value SLA, with clear performance data
Write structured handoff documentation and manage 10+ concurrent launches accurately
Bring genuine energy for construction, trades, or other real-world industries

Who this fits

You'll suit a hands-on operator who enjoys repeatable launches, practical training, and detailed customer handoffs. The role is based onsite in San Francisco, and you'll work with construction customers and field crews.

From the employer

About Bobyard

Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.

About the Role

Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.

What You'll Do

Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they quietly churn
Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on

What We're Looking For

2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
You've personally run live training sessions for non-technical or field-based users
A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
Comfortable owning 10+ concurrent launches without dropping details
Genuinely energized by construction, trades, or other real-world industries

Nice to Have

Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Experience building an onboarding playbook from scratch at an early-stage company
Bilingual (Spanish or otherwise) — useful with field crews

What We Offer

$100,000–$125,000 base salary, $140,000+ OTE, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.

Comp Philosophy

We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.