Pre-Sales Modern Workplace (UC / CX) - Gurgoan

Black Box Careers Open · verified Sep 22, 2026

India Full-time Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Black Box Careers. India · full-time.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationIndia

EmploymentFull-time

PostedMay 18, 2026 · 4mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Translate customer requirements into clear business value for UC and contact center solutions
Map Avaya, Genesys, and Cisco offerings to client goals and industry trends
Work with sales, product, and customer success teams during solution development
Handle objections by applying creative problem-solving to customer conversations

What you bring

Four to six years in presales or solutions engineering
Hands-on knowledge of Avaya, Genesys, or Cisco unified communications and contact center solutions
Understanding of SIP, H/323, ISDN, and IT networking across LAN and WAN environments
A presales credential covering Avaya, Genesys, or Cisco UC and contact center technology
A bachelor’s degree in electronics and communication, computer science, or electronics engineering

Who this fits

You’ll suit a mid-level pre-sales role focused on on-premises and cloud UC, CCaaS, UCaaS, and SaaS solutions. The work calls for someone who can connect technical designs to business outcomes, address objections, and collaborate across sales, product, and customer success.

From the employer

Required Skills and Qualifications

Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure.
Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions.
Communication Skills: Ability to translate customer requirement into clear business value.
Business Acumen: Understanding of industry trends and ability to map solutions to client goals.
Experience: Typically 4-6 years in presales, solutions engineering
Education: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics Engineering

Key Competencies

Problem-solving: Ability to handle objections and think creatively.
Collaboration: Working with sales, product, and customer success teams.