Technical Account Manager
At a glance
Manager-level Account Management role at BeyondTrust. Remote, Canada · no salary stated · we estimate CA$80,000–CA$115,750 across Canada.
BeyondTrust has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide strategic customers on the technical setup and day-to-day operation of their BeyondTrust accounts
- Explain current and newly released product features, including how customers can use them to support business growth
- Assess product configurations, coordinate upgrades and run recurring checks on account health
- Keep customer environment records current and work with support teams to move tickets toward resolution
- Coordinate with Professional Services, project managers and internal teams to resolve customer issues and support implementations
What you bring
- At least five years in customer-facing technical work, such as technical account management, support engineering or another listed area
- A degree in a technical discipline related to the role
- Hands-on familiarity with Windows Server and knowledge of Active Directory, networking and security configurations
Who this fits
This role suits someone who can explain technical product details to enterprise customers and coordinate account issues across internal teams. The position is remote in Canada and focuses on supporting existing customer accounts.
From the employer
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.
What You’ll Do
- Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
- Complete Technical Product Assessments
- Facilitate, coordinate, oversee product upgrades
- Periodically complete health checks across products
- Create & maintain customer Environment Profiles
- Driving ticket resolution by working closely with the support teams.
- Collaborate with cross-functional teams to understand customer issues and drive resolution
- Collaborate with Professional Services and Project Manager during implementation
- Maintaining overall account health for each account.
- Periodically perform basic health checks across products.
What You’ll Bring
- 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
- Excellent customer service skills, with strong dedication to customer care.
- Self-starter, adaptable and eager to learn new technologies
- Great time manager and proficient multi-tasker.
- Bachelor’s degree in a related technical field.
- Flexible, a team player, strong collaborator
- Ability to understand and analyze customer technical needs
- Excellent verbal and written communication skills
- Confident in person and by phone with large teams and audiences
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Knowledge of the following:
- Active Directory and GPO
- Network Topology/Layers
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Secure “machine to machine” communications
- Virtualization
- Security software
- Windows Account Administration
Nice To Have
- SQL experience is a plus
- Scripting language experience is a plus
- Cloud technology experience is a plus
- Linux experience is a plus
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
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