Reverse Logistics Account Manager

Bertelsmann bertelsmann.com Open · verified Sep 25, 2026

Louisville Manager Account Management

At a glance

Mid-level Account Management role at Bertelsmann. Louisville.

Pay not stated

RoleAccount Management

SeniorityManager

LocationLouisville

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead, hire, coach, and assess Client Service Representatives delivering service against quality expectations
Translate client needs into operational follow-through while keeping SLA performance on target
Compile client reporting, including invoice inputs and monthly volume forecasts
Coordinate internal decision makers across departments around client requirements and business objectives
Check SOW commitments, daily activity, and weekly scorecards to monitor results

What you bring

A bachelor’s degree or equivalent professional experience is required
At least five years managing customer service or account relationships
You communicate well and can set priorities in a demanding, problem-solving environment
You bring an assertive, analytical approach to client and operational decisions

Who this fits

This role suits an experienced account or customer service manager who can lead a Client Service Representative team and manage client-facing operations. Reverse logistics or supply chain experience is preferred, along with advanced Excel and working knowledge of SAP. The position is based in Louisville, United States.

From the employer

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Reverse Logistics Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

Your Tasks

Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service.
Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs.
Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals.
Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Qualifications

B.A. or B.S. degree or equivalent work experience.
Minimum five years Customer Service Management/Account Management experience
Must be able to work in demanding, problem solving orientated environment.
Excellent communication skills.
Must be assertive, analytical and able to establish priorities.
Customer Service Management/Account Management/Reverse Logistics experience working in a Supply Chain environment preferred.
Advanced Excel skill preferred.
Good working knowledge of SAP preferred.  
Strong analytical skills preferred.

Additional Information

Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here .