Communications Operator, Switchboard / Answering Service (Full Time)
At a glance
Mid-level Communications role at Benefis. Great Falls · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll operate the computerized switchboard and route incoming calls to the right people, departments, or locations
- You'll screen calls and arrange long-distance or conference connections when needed
- You'll send the appropriate response during emergencies to help protect patients and employees
- You'll stay accurate under pressure while handling shifting situations, deadlines, callers, and conflict
What you bring
- A high school diploma or equivalent
- Six months of customer service experience is preferred
- Six months in an office and call center setting is preferred
- Familiarity with medical terminology is preferred
Who this fits
You’ll fit this role if you can stay calm, accurate, and adaptable while handling stressful calls and a wide range of people. You must follow Benefis policies, procedures, and applicable licensing or agency requirements. The title says full time, while the employment type is listed as part time.
From the employer
Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Operates a computerized switchboard to process incoming calls, screens and extends calls to appropriate department, personnel, or location, including long distance and conference calls as needed. Monitors and dispatches appropriate level of response to ensure patient and employee safety when necessary for emergent situations. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.
Education/License/Experience Requirements:
- High School diploma or equivalent
- Six months experience in customer service preferred
- Six months experience as an office and a call center environment preferred
- Knowledge of medical terminology preferred
Exemption Wage
Non-Exempt
Starting Wage
$17.86/hourlyActual offered wage is based on applicable experience
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