Communications Operator (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
At a glance
Mid-level Communications role at Efet. Wailea · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle guest phone calls with prompt, professional answers to questions and requests
- Keep current on hotel services, amenities, and operating procedures
- Pass precise emergency details to the teams responsible for responding
- Use the PBX, computer programs, and other communication technology in daily work
What you bring
- Availability across weekdays, weekends, and holidays for the union schedule
- Comfort with changing weekly hours that depend on seniority and business needs
Who this fits
This part-time, on-site role suits someone who enjoys guest-facing phone work and can respond calmly and accurately during emergencies. You need complete open availability, including holidays, and must accept variable hours that may initially be limited. Full-time hours are not guaranteed.
From the employer
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Communications Operator to join the Front Office Team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
- Classification: Part-Time
- Shift: Various – must have availability to work weekends, weekdays, and holidays.
Union Position: This position is part of the Local Union which requires complete open availability. We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
Want to learn more? Hotel Website,Facebook,Instagram, YouTube
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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