Tech Officer: Jnr Customer Engineer (FS)

BCX bcx.co.za Open · verified Sep 29, 2026

Sandton Brackenfell Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at BCX. Sandton.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationSandton

Also hiring inBrackenfell

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Maintain hardware and software configuration records, using the required systems, tools or documentation
Install and remove hardware or software by following supplied instructions and agreed standards
Check equipment against installation plans and track items needed for each task
Diagnose hardware issues remotely and help fellow technicians using remote tools and customer software
Complete service work to agreed levels and keep contract service commitments on track

What you bring

At least two years installing hardware solutions in a retail setting
A Grade 12 qualification and a National Diploma
A driver’s licence and dependable vehicle are required

Who this fits

This role suits someone comfortable delivering hands-on hardware service under close supervision, with some remote diagnostic support. You’ll travel locally, work extended hours when needed, and move between client sites.

From the employer

Business unit, Department, Reporting

Business Unit: CPS

Department: Field Services

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
Diligently drive SLA

Core Functional Skills & Capabilities

ICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamwork

Core Behavioural Competencies

Working with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when required

Workplace / Physical Requirements

Client RoamingBillable