Tech Officer: Jnr Customer Engineer (FS)
At a glance
Mid-level Solutions & Sales Engineering role at BCX. Pretoria.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Maintain hardware and software configuration records, using operating systems, tools and the configuration database
- Operate installed hardware and software, completing assigned tasks to meet service levels and customer requirements
- Install or remove equipment and software by following supplied plans, instructions and agreed procedures
- Help other technicians remotely by phone, using remote tools and customer software
- Track service-level commitments while delivering on-site or remote hardware support
What you bring
- At least two years installing and servicing hardware solutions in retail settings
- A Grade 12 qualification or a national diploma at NQF level four
- You need a driver’s licence and a reliable vehicle
Who this fits
This mid-level role suits you if you can work under close supervision and provide customer-facing hardware support. You’ll travel locally, work extended hours when needed, and move between client sites.
From the employer
Business unit, Department, Reporting
Business Unit: CPS
Department: Field Services
Reports to: Ops Manager: Onsite Operations (M/S6)
Core Description
Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
ICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural Competencies
Working with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob MatchMinimum Qualifications
NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage
Experience
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
COMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Required to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements
Client RoamingBillable
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