Ops Spec: Customer Engineer - Fixed Term Contract - Hotazel (Mamatwan)

BCX bcx.co.za Open · verified Oct 27, 2026

Kuruman Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at BCX. Kuruman.

Pay not stated Solutions & Sales Engineering salary

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationKuruman

PostedOct 27, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Troubleshoot customer applications and devices, using monitoring software to keep hardware and software under control
Take incidents and service requests through to resolution, updating customers and escalating issues through the required channels
Provide remote and onsite device support, including Apple, Android, iPad and audiovisual connections
Investigate root causes across systems and coordinate with third parties to resolve incidents
Support after-hours and on-call coverage, including round-the-clock standby

What you bring

You have either a three-year NQF 6 qualification or Grade 12 at NQF 4
You bring at least three years of experience, or five years as an alternative requirement
A driver’s licence and dependable vehicle are both required for this role
A+ and N+ certifications are advantageous; ITIL, desktop Microsoft certifications and listed hardware credentials are also noted

Who this fits

You’ll suit a hands-on customer support role spanning remote and onsite work, with direct client engagement and responsibility for incidents through resolution. The role has no people-management span and requires travel, a reliable vehicle and driver’s licence. Be prepared for extended hours and after-hours on-call support.

From the employer

Business unit, Department, Reporting

Business Unit Cloud Platform Solutions Department Digital Workspace Management (DWM) Job grade S6

Core Description

Provide digital workplace support for the customer base remotely and onsite.

Key Deliverables / Primary Functions

Application and device troubleshooting and support.
Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
Used approved remote management tools to remote support end user devices
Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Ability to do root cause analysis and troubleshooting across systems to resolve incidents
Ability to engage and liaise with all personnel including VIP personnel.
Follow escalation matrix and keep customer informed.
Enabling management with communication about incidents/requests
Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback.
Build Relationship with customers to improve and provide world class support.
Assist with the connection of end user devices to Audio Visual support equipment.
iPad, Apple, and Android mobile support.
Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products
Support security policies and standards of the Customer
Ensure company assets (replacement parts) are tracked and maintained responsibly

Core Functional Skills & Capabilities

Microsoft OfficeMobile SupportHardware Troubleshooting

Core Behavioural Competencies

Job MatchCoping with pressures & setbacksDeciding & Initiating ActionWorking with peoplePlanning & Organising Presenting and Communicating information

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National DiplomaOR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

3 years’ experience

5 years’ experience

Certifications

A+N+ITIL 3 or 4 will be advantageousMCP (Desktop)MCSAHP, Dell, Lenovo, Mustek products will be advantageous

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0 Level of Engagement Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both requiredPrepared to Travel and Engage with clients direct.Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote WorkerBillable

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