Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Basis AI. New York · full-time · $125,000–$250,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Integrate Basis with customer workflows, owning the technical connections needed for each deployment
- Translate customer needs into actionable context for the engineering team
- Guide customers and their IT teams through technical problem-solving sessions
- Keep several customer deployments moving while DI Strategists lead enterprise engagements
What you bring
- At least four years in technical implementation, solutions engineering or a comparable customer-facing technical role
- Strong SQL ability for examining data and diagnosing issues
- Hands-on API integration experience, particularly in financial services or enterprise SaaS
- Experience leading technical issue-resolution sessions with customers and their IT teams
Who this fits
This role suits a mid-career technical professional who can handle customer integrations and coordinate with engineering. You’ll work from the Flatiron office in New York as part of an in-person team.
From the employer
About Basis
Basis builds real agents that do real work in the real economy. Our agents operate for hours at a time, performing end-to-end work for some of the largest accounting firms in the world.
We recently raised $100M at >$1B valuation and are racing to deploy the most advanced applied ML at production scale.
Our investors include: Khosla Ventures (Keith Rabois & Vinod Khosla), Accel (Miles Clements), Google Ventures, Nat Friedman & Daniel Gross, Adam D'Angelo, Jeff Dean, Jack Altman, Noam Brown, Kyle Vogt, Amjad Masad, Clem Delangue and many other operators/technical leaders.
"Basis is on the frontier of building production-grade, long-horizon agents. They've pushed the limits of what we thought our models could do on real-world, economically valuable, complex accounting tasks. They've been a great collaborator in helping us shape what the future of agents looks like." — Prashant Mital, Applied AI Lead, OpenAI
About the role
Over the last two decades, we’ve seen several waves of software deployment models, from on-prem to SaaS to bespoke platforms. With each wave came new deployment roles: implementation managers, solution engineers, and forward-deployed engineers.
Now, we believe a new phase is emerging: one defined not by implementing software, but by deploying intelligence.
Read about Deployed Intelligence at Basis here: https://www.getbasis.ai/blogs/introducing-deployed-intelligence
As a Solutions Engineer on our Deployed Intelligence team, you'll be the technical backbone of our customer deployments. Working closely with DI Strategists who lead enterprise customer engagements, you'll ensure seamless technical integration of Basis into our customers' workflows. You'll own the critical connections that power our platform while serving as the bridge between customer needs and our engineering team.
Location: NYC, Flatiron office. In-person team.
Ideally, you will have the following experience:
4+ years in technical implementation, solutions engineering, or similar customer-facing technical roles
Strong SQL proficiency for data analysis and troubleshooting
Experience with API integrations, particularly in financial services or enterprise SaaS
Track record of managing multiple technical deployments simultaneously
Comfort leading technical troubleshooting calls with customers and internal IT teams
Experience with enterprise data integrations and connectivity solutions is a plus
Benefits at Basis
We offer a competitive and thoughtful benefits package designed to support your physical, mental, and financial well-being:
Health & Wellness: Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
Basis will cover 100% of your Wellhub Gold membership.
Wellhub gives you access to gyms like Lifetime, SoulCycle, NYSC and so many more - as well as access to wellness apps like Strava & Headspace!
Time off: Unlimited PTO + 12 paid company holidays.
In-Office Perks: Daily meal stipends, a fully stocked kitchen, and $300 toward your custom desk setup.
Financial Benefits: Pre-tax commuter benefits and 401(k) retirement plan
Team Culture: Monthly office activities and frequent optional team happy hours.
Parental Support: Access to Carrot Fertility and paid parental leave.
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