Senior Inside Sales Representative

The Senior Inside Sales Representative, with minimal supervision, manages an assigned sales account base and functions to provide value to a selected group of customers.

Essential Duties & Responsibilities

• Deliver profitable revenue growth and achieve stated gross margin targets as a percentage of sales.
• Approach the sales process with a high degree of professionalism and effectiveness by successful utilization of customer centric selling skills and tools, such as use of scorecards, business reviews, EVE tools, high/wide/deep, 5 warning signs, prospecting & new account calls, development of a robust sales funnel, collecting ARs, avoidance of bad debts, cross selling, and effective CRM system management.
• Exercise discretion and independent judgment with respect to specific selling activities. These include, but are not limited to, solutions including appropriate product grades to be offered for specific applications and markets; appropriate use of standard product grades versus a custom compounded product and; competitive pricing of products.
• Work as part of the sales team to maintain and grow sales territory.
• Work both directly and cooperatively with channel partners to close business based on customer's purchasing requirements.
• Maintains current accounts as well as develops new accounts. This includes independent assessment of a customer's needs and the presence of competitive pressures.
• May be necessary to travel to maintain and grow assigned accounts.
• Serve as the primary company contact for assigned accounts.
• May be required to serve as a primary company representative at trade shows, conferences and in other promotional settings.
• As an individual and sales team member, contributes to the company's planning of both long- and short-term business objectives. This will include periodic and annual sales forecasts, as well as the setting of sales goals.

• High school diploma required; Associate’s or Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• Minimum of 5-7 years of inside sales, customer service, account management, or business development experience, preferably in a manufacturing or industrial environment.
• Proven track record of achieving sales goals, growing customer accounts, and identifying new business opportunities.
• Strong knowledge of sales processes, pricing strategies, contract management, and customer relationship management.
• Experience working with ERP and CRM systems, such as SAP, Salesforce, or similar platforms.
• Demonstrated ability to build and maintain strong customer relationships while providing exceptional service and support.
• Strong analytical and problem-solving skills with the ability to interpret sales data, identify trends, and develop actionable recommendations.
• Excellent verbal and written communication skills, including the ability to effectively negotiate and influence customers and internal stakeholders.
• Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong attention to detail and organizational skills with a focus on accuracy in order management, forecasting, and customer communications.
• Experience mentoring or providing guidance to less experienced team members is preferred.
• Demonstrated ability to collaborate effectively with customer service, supply chain, operations, and field sales teams to support customer growth and retention.