Senior Associate, Marketing Support

Averis Open · verified Sep 10, 2026

2 Locations Senior General Marketing

Senior General Marketing role at Averis. 2 Locations.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle a high volume of inbound customer calls and create sales opportunities
Build trusted customer relationships through clear, two-way communication
Resolve complaints with suitable options and follow through until closure
Update customer records, process accounts, and maintain required files
Follow service procedures while meeting sales and call-handling goals

What you bring

You can communicate clearly and provide complete, accurate customer information
You can manage complaints, offer practical resolutions, and track follow-up
You can maintain customer records and process account documentation

Who this fits

You’ll suit a customer-facing role focused on calls, lead generation, service targets, and account support. The listing places the role in Malaysia but does not give a more specific location, work arrangement, or other hiring constraints.

From the employer

Grow your career with us

You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:

You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:

• Manage large amounts of incoming calls.
• Generate sales leads.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Disclaimer:

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Thank you for considering a career with RGE.