Salesforce Marketing Cloud (SFMC) Specialist

AvePoint Open · verified Aug 17, 2026

Singapore Full-time Mid-level General Marketing

Mid-level General Marketing role at AvePoint. Singapore · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Keep SFMC available, secure, and reliable while maintaining its core modules
Monitor data flows and send problems, then coordinate fixes, updates, and patches
Guide clients through SFMC use, onboarding, training, and campaign reporting
Turn business requests into feasible workflows, solution choices, and scalable designs
Review campaign results, improve processes, document changes, and advise on new features

What you bring

You know SFMC across Email Studio, Automation Studio, Journey Builder, Contact Builder, and Content Builder
You understand data extensions, subscriber administration, and marketing automation
You can diagnose platform problems such as data synchronization issues and failed sends
You communicate clearly with clients and stakeholders, turning business needs into SFMC options
You assess feasibility and design scalable solutions for marketing or integration requests

Who this fits

You’ll suit a mid-level marketing role focused on Salesforce Marketing Cloud operations, client enablement, technical assessment, and campaign improvement. The listing places the role in Singapore and does not state travel, visa, working-hours, or people-management expectations.

From the employer

Key Responsibilities

Platform Maintenance & Operations

Ensure continuous availability, performance, and security of Salesforce Marketing Cloud.
Perform routine checks and maintenance of Automation Studio, Journey Builder, Email Studio, and other SFMC modules.
Monitor and troubleshoot issues related to data sync, send failures, and integration anomalies.
Coordinate with internal teams to apply platform updates, patches, and resolve system bugs.

Client Guidance & Enablement

Act as the subject matter expert (SME) on SFMC functionalities and best practices.
Guide clients on using SFMC modules to achieve marketing objectives (e.g., email personalization, journey automation).
Support onboarding and training sessions for client teams on campaign management and reporting.
Translate client requirements into SFMC capabilities and workflows.

Feasibility Assessment & Solution Advisory

Assess new marketing or integration requests for technical feasibility within SFMC.
Evaluate compatibility of proposed solutions with existing data models, automation flows, and business rules.
Provide effort estimation, solution options, and highlight possible constraints to stakeholders.
Collaborate with architects or developers to design scalable and sustainable solutions.

Campaign Support & Optimization

Monitor campaign performance and provide insights or recommendations for optimization.

Documentation & Process Improvement

Maintain documentation of configurations, processes, and changes within the system.
Propose and implement improvements to streamline operational workflows and reduce manual overhead.
Stay updated on new SFMC features and releases, advising clients on potential adoption.

Required Skills & Experience

Proficiency in Salesforce Marketing Cloud, including Email Studio, Automation Studio, Journey Builder, Contact Builder, and Content Builder.
Strong understanding of data extensions, subscriber management, and marketing automation.
Technical troubleshooting and maintenance skills, especially in resolving platform issues (e.g., data sync errors, send failures).
Excellent client communication and stakeholder management abilities.
Ability to translate business requirements into platform capabilities and explain technical concepts in a business-friendly manner.
Experience in feasibility analysis and solution design for marketing and integration requests.
Critical thinking to assess options, limitations, and suggest scalable solutions.

Desirable Attributes

Experience mentoring or training junior staff.
Proactive in process improvement and documentation.
Ability to work independently and as part of a cross-functional team.

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