Infinity Sales Director | UK

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Sales Director Enterprise Accounts – CX & AI (Infinity)

We are hiring a senior enterprise seller to drive growth of Avaya’s next-generation CX, AI and data orchestration platform (Infinity) within our existing customer base.
This role is focused on engaging senior decision-makers, identifying transformation opportunities, and expanding relationships through high-value, consultative sales. This is not a transactional role—it requires the ability to operate as a peer to VP and C-level leaders and translate business challenges into strategic outcomes powered by Infinity.

What You’ll Do

Own and grow a portfolio of strategic enterprise customers based in the UK but covering accounts across Europe.

Build executive relationships with VP and C-level stakeholders across IT, CX, Operations, and Risk/Compliance to co-sell through Channel partners

Identify business risks, regulatory exposure, or operational inefficiencies and turn them into revenue opportunities

Create urgency by connecting real-world events (fines, outages, competitive threats, AI disruption) to executive priorities

Lead consultative sales motions focused on CX transformation, AI adoption, and operational improvement

Position Infinity as a CX orchestration layer that enhances and extends existing environments

Create and shape opportunities where no formal project exists

Drive complex, multi-threaded sales cycles across large organizations

Expand account footprint through strategic, multi-year expansion plans

Partner cross-functionally (solutions consulting, product, leadership) to win and grow accounts

What You Bring

10+ years of enterprise SaaS / CCaaS / CX sales achievements including President's Clubs, etc.

Proven ability to expand existing accounts and close six- and seven-figure deals

Consistent track record of gaining access to VP and C-level stakeholders

Executive presence with the ability to lead peer-level conversations and challenge thinking

Strong consultative selling skills focused on business outcomes, not features

Experience navigating complex organizations and multi-stakeholder environments

Ability to create demand—not just respond to it.

What Makes You Successful in This Role

You create opportunities by identifying real business risk or missed opportunity

You connect external events (regulation, fines, market shifts) to internal executive action

You get to the right executive quickly and establish credibility in the first conversation

You lead with insight and urgency, not product

You can turn a single high-impact problem into a broader platform sale

You think in terms of long-term account expansion and strategic value

Success Metrics

Expansion revenue within existing accounts

Executive engagement (VP/C-level access and pipeline creation)

Pipeline coverage and quality

Deal size growth and multi-solution adoption

Why This Role

Sell a strategic platform, not a point solution

Large, untapped opportunity within the existing customer base

High visibility and direct impact on a critical growth initiative

Ability to shape how Infinity is adopted across enterprise customers

Virtual home office in the UK near a major airport

Experience

Education

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.