Senior Technical Adoption Specialist, D&M, Korea
At a glance
Senior Customer Success role at Autodesk. Seoul · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coach strategic customers on Autodesk products and workflows so they can adopt the tools and put key workflows into use
- Run discovery conversations to uncover customer processes, adoption obstacles, learning needs and target results
- Lead live coaching and group sessions, giving end users workflow guidance and practical examples
- Advise customers on Autodesk technology, drawing on product expertise to support adoption and business outcomes
- Build and maintain learning materials and digital resources for coaching and specific workflow challenges
What you bring
- A bachelor’s degree or equivalent experience, plus at least five years in a related field
- Expert-level command of Autodesk Inventor
- Fluency in spoken Korean and the ability to explain complex technical ideas clearly
- Strong troubleshooting and analytical ability, with skill in prioritizing several projects at once
Who this fits
This senior role suits someone with CAD or CAE experience in design and manufacturing who has supported varied technologies in large-scale settings. You’ll work with medium and large strategic customers worldwide and need to converse fluently in Korean.
From the employer
Job Requisition ID #
26WD101023Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with CAD/CAE experience in the Design and Manufacturing (D&M) space. You should have experience supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
You will join the Technical Adoption team within the Customer Success Management group, a team that helps strategic customers maximize success and achieve stronger returns on their investment while valuing professional development, supporting growth, and rewarding high performance.
Responsibilities
- Deliver product and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows
- Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
- Lead live coaching and scalable group enablement sessions (1: many) for end users, including workflow-specific guidance and best-practice sharing
- Act as a trusted technical advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
- Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards
Minimum Qualifications
- Bachelor’s degree or equivalent experience
- Minimum of 5 years of experience in a related field
- Expert knowledge of Autodesk Inventor
- Ability to manage multiple projects simultaneously and prioritize effectively
- Strong communication skills, with the ability to clearly explain complex technical concepts
- Strong troubleshooting and analytical skills
- Ability to converse fluently in Korean
Preferred Qualifications
- Additional knowledge of AutoCAD and/or Autodesk Fusion, Inventor Nastran or CAM
- Experience delivering technical training to large, demanding customers
- Experience identifying and improving Design & Manufacturing workflow challenges through Autodesk solutions
- Experience working collaboratively with global teams
- Takes ownership and adapts to change
- Ability to converse in English
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
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