Senior Technical Account Manager- AEC (French and Spanish speaking)
At a glance
Senior Account Management role at Autodesk. 2 Locations · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve enterprise customers as their technical contact, coordinating with CSMs and TASs on success-plan work
- Triage serious problems, track service-level compliance, and recommend fixes using customer and service data
- Help IT and design teams install, license, and optimize Autodesk cloud and desktop applications
- Run coaching sessions, case reviews, software assessments, and major-upgrade activities to drive adoption
- Set technical health direction through advisory work, governance, and improvement initiatives
What you bring
- A degree or equivalent background in architectural, civil, or construction engineering
- At least five years supporting Autodesk AECO products and cloud services for large enterprise customers
- Hands-on expertise with Autodesk Revit and Autodesk Construction Cloud or Forma
- Strong enterprise troubleshooting, analytics, workflow, data-exchange, presentation, and project-prioritization skills
- Professional fluency in French, Spanish, and English
Who this fits
You’ll suit a senior technical account management role centered on AECO customers, enterprise environments, and Autodesk technologies. The work fits someone who can build relationships across customer levels, present technical material, and manage several projects while setting priorities. The role involves working with medium and large enterprise customers worldwide; French, Spanish, and English fluency is required.
From the employer
Job Requisition ID #
26WD100399Position overview
Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.
We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.
You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance.
Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.
Responsibilities
Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
Priority handling and escalation of critical issues and monitoring of service level compliance
Technical assistance and recommendations for Enterprise Customers based on data analytics
Taking a problem management approach, find opportunities for improvement initiatives
Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
Responsible for key event management (e.g. major upgrades)
Engage strategically and provide Insights and technical health governance
Minimum Qualifications
Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role
Strong analytical skills and experience working and troubleshooting in enterprise environment
Expert knowledge in workflows and data exchange
Experience in delivering on presentations
Able to manage several projects at a time, setting the right priorities
Strong communicator in French, Spanish and English
Fluency in French, Spanish and English required, any other additional European language nice-to-have
Preferred Qualifications
Strong communicator and able to build relationships at all levels, taking initiative
Ability to present technical information to a live or virtual audience
Technical consulting experience and/or technical project delivery experience with large, demanding clients
Experience in Autodesk Navisworks and/or Autodesk AutoCAD
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
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