Customer Success Advisor - ASEAN (Bahasa Indonesia)
At a glance
Mid-level Customer Success role at Autodesk. APAC - Malaysia - Kuala Lumpur - Kuala Lumpur, Avenue 10 · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Use customer data signals to start proactive conversations and connect Autodesk capabilities to desired outcomes
- Build adoption plans that increase customer value and usage of Autodesk products
- Find accounts showing risk, investigate their needs, and guide them back toward success
- Coordinate with Sales, Renewals, Channel Partners, Support, and Services on customer outcomes
- Use value-focused conversations to strengthen relationships and uncover expansion opportunities
What you bring
- Three to five years in Customer Success, Account Management, or another customer-facing position
- A record of working independently and producing measurable results
- Experience coordinating with internal and external stakeholders across functions
- Working knowledge of Salesforce or a comparable CRM, plus SaaS, cloud, or subscription software experience
- Fluency in both English and Bahasa Indonesia
Who this fits
This role suits a mid-level customer success professional who can work independently, investigate customer needs, and use data to guide engagement. You’ll collaborate across Sales, Renewals, Channel Partners, Support, and Services. The position is based in Malaysia, may include in-person onboarding or identity verification, and requires English and Bahasa Indonesia fluency.
From the employer
Job Requisition ID #
26WD95724Customer Success Advisor
In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.
As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.
Position Overview:
As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.
Responsibilities:
- Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
- Establish adoption strategies to increase customer value and product usage
- Identify and engage at-risk accounts by using discovery skills and realign them toward success
- Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
- Deliver a high-quality experience that deepens customer satisfaction and loyalty
- Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations
Preferred Qualifications:
- 3–5 years in Customer Success, Account Management, or a related customer-facing role
- Proven track record of working independently while driving measurable impact.
- Experience navigating cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems.
- Experience with SaaS, cloud-based software, or subscription business models.
- Familiarity with Autodesk customer industries (AEC, MFG, M&E)
- Fluent in English and Bahasa Indonesia
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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