Customer Success Advisor - ASEAN
At a glance
Mid-level Customer Success role at Autodesk. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Use customer data signals to start proactive conversations that connect product capabilities with desired outcomes
- Build adoption plans that raise product usage and increase the value customers get
- Find accounts showing risk, investigate their needs, and redirect them toward successful outcomes
- Coordinate with Sales, Renewals, Channel Partners, Support, and Services on customer results
- Spot expansion opportunities by understanding workflows and holding strategic value conversations
What you bring
- At least five years in Customer Success, Account Management, or another customer-facing position
- A record of working independently while producing measurable business impact
- Experience coordinating across internal teams and outside stakeholders
- Working knowledge of Salesforce, Gainsight, or a comparable CRM
- Background with SaaS, cloud software, or subscription-based models
Who this fits
You’ll suit a mid-level customer success role centered on adoption, retention, account risk, and relationship growth. The work fits someone comfortable using discovery, business judgment, and data signals while partnering across several teams. The position is based in Kuala Lumpur, Malaysia, and may involve in-person onboarding or identity verification.
From the employer
Job Requisition ID #
26WD97105Position Overview
In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.
As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.
As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.
Responsibilities
Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations
Preferred Qualifications
5-7 years in Customer Success, Account Management, or a related customer-facing role
Experience in AEC industry is an added advantage
Proven track record of working independently while driving measurable impact
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce, Gainsight or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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