Solutions Engineer [Pre and Post-Sales] - SMB
At a glance
Mid-level Solutions & Sales Engineering role at Attio. San Francisco · full-time · $110,000–$130,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new customers independently through video calls, email, and live chat so they succeed with Attio
- Create scalable onboarding materials such as user guides, documentation, emails, and office hours
- Spot opportunities to broaden customer usage and work with Sales and Customer Success on expansion
- Coordinate with support and engineering to solve product problems and relay customer feedback into improvements
What you bring
- You have worked directly with customers while deploying, selling, or managing complex products or services
- You have used technology to solve customer business problems and can explain SaaS concepts including APIs and JSON
- You have designed integrations with code or iPaaS tools such as Zapier, Tray.ai, or IFTTT
- You have professional or academic experience with at least one of JavaScript, Python, or SQL
- You can work independently while priorities shift in a fast-moving, loosely structured environment
Who this fits
This role suits a technically fluent, customer-facing solutions professional who can explain integrations and solve business problems with technology. You’ll need to work independently with changing priorities and be comfortable with no-code tools, basic programming, APIs, and JSON. The role is hybrid in San Francisco.
From the employer
Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.
We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.
What you'll do
Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product
What you'll bring
Direct customer-facing experience deploying, selling, or managing complex products or services
Customer-facing experience solving business problems with technology
Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
Ability to work independently in an unstructured, fast paced, environment with shifting priorities
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
30-minute introductory phone call with a member of our Talent team
30-minute interview with our Head of Customer Success
45-minute technical case interview
Two 30-minute interviews with relevant stakeholders and Mock Demo exercise
30-minute closing conversation with a member of our Executive Leadership Team
Offer stage
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