Implementation Specialist I
At a glance
Mid-level Solutions & Sales Engineering role at asuresoftware. Virginia Beach · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead client implementations from discovery through deployment and early payroll support
- Translate client business needs into accurate configurations for the Asure tax solution
- Run group training and presentations so clients can use and maintain the configured product
- Track scope, quality, timelines, status updates, and obstacles across implementation projects
- Coordinate with clients and internal teams to resolve issues and complete work on schedule
What you bring
- At least three years supporting clients with United States payroll or tax processing
- At least two years in a service model with direct account ownership
- Working knowledge of HR practices, labor laws, and payroll fundamentals
- Strong communication, organization, confidentiality, detail management, and task prioritization
- Proficiency with Microsoft Office, particularly Excel and Word
Who this fits
You’ll suit a client-facing implementation role that combines payroll tax configuration, training, project ownership, and early customer support. The job is hybrid and can be based in Nashville or Virginia Beach. You must be legally authorized to work in the United States because visa sponsorship and transfers are unavailable.
From the employer
Who we are
Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.
This is a hybrid position and can be based in Nashville, TN or Virginia Beach, VA.
How you will contribute:
Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.
Major Duties and Responsibilities:
- Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
- Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
- Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines:
- Discovery: identify client business requirements
- Configure: our Asure tax solution based on the client requirements
- Deliver: training on the Asure tax configured solution
- Deploy: successfully complete implementations
- Support: clients for the first 2 successful payrolls
- Deliver results on time.
- Ensure client product and Asure procedure adoption for success with our products.
- Provides status reports and overall project updates to the project team.
- Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track.
- Creates client advocacy for our products- leaving every customer happy and willing to provide a reference for future customers.
Qualifications and Requirements:
- 3+ years of supporting clients with their US payroll and/or tax processing.
- 2+ years of success in a dedicated account ownership service model.
- Solid understanding of HR practices, labor laws, and payroll principles.
- Strong attention to detail, confidentiality, and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- CPP, FPC, PHR or SHRM-CP certification is a plus.
- Proficiency in Microsoft Office Suite, especially Excel and Word
Benefits
- Medical, Dental, Vision, HSA, FSA- All effective on day 1!
- Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
Our Mission
To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
- Helping customers grow by getting the most from their human capital.
- Helping our employees grow personally and professionally.
- Growing relationships in our communities that inspire goodness.
- Grow shareholder value
Our Vision
Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values
Reflect who we are and what we stand for as a company.
- Embrace Change
- Lead with Integrity
- Own the Outcome
- Deliver Awesome
- Be a Good Human
We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.
NO AGENCIES PLEASE: Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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