Inside Sales Representative

Job Summary

The Inside Sales Representative will support the National Hardware brand and is responsible for generating new business opportunities, building and maintaining customer relationships, and achieving sales targets through outbound and inbound communication. This role focuses on identifying customer needs, presenting products or services, qualifying leads, and supporting the sales process from initial contact through closing. The successful candidate is a proactive, customer-focused professional with strong communication, relationship-building, and problem-solving skills.

Primary Duties and Responsibilities

Lead Generation & Opportunity Development (60%)

• Prospect and identify potential customers through outbound calls, emails, social media, and other lead-generation activities.
• Respond to inbound inquiries and qualify leads to determine sales opportunities.
• Selling core categories and identifying opportunities within ancillary categories for growth.
• Follow up with prospective customers to advance sales opportunities and close business.
• Conduct sales presentations and product demonstrations via phone, video conference, or other virtual platforms.

Customer Relationship Management (20%)

• Build and maintain strong relationships with new and existing customers.
• Understand customer needs and recommend appropriate products, services, or solutions.
• Serve as a trusted resource to customers throughout the sales process.

Sales Operations & Administration (10%)

• Prepare quotations, proposals, and sales documentation as required.
• Manage and maintain an accurate pipeline of opportunities using CRM software.
• Maintain accurate records of customer interactions, sales activities, and account information.

Business Performance & Team Collaboration (10%)

• Collaborate with marketing, customer service, and field sales teams to support business objectives.
• Stay informed about product offerings, industry trends, market conditions, and competitor activities.
• Meet or exceed individual and team sales goals, key performance indicators (KPIs), and revenue targets.
• Coordinating reset merchandising aids and missing Merch aids with the Sales Ops team.

Education and Experience Profile

• Postsecondary education in Business, Marketing, Sales, or a related field preferred.
• 2-3 years of inside sales or customer service experience required.

Required Skills

· Excellent verbal and written communication skills.

· Strong customer service and relationship-management abilities.

· Proven ability to influence and persuade customers.

· Strong organizational and time-management skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Proficiency with Microsoft Office applications and CRM software.

· Self-motivated with a results-oriented mindset.

· Strong problem-solving and negotiation skills.

· Ability to work independently and collaboratively within a team environment.

Work Environment

• Current job description scope is remote (work from home) but is subject to change.
• Limited travel, if any, will be required.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

We are the ASSA ABLOY Group
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As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.