Hospice Community Market Manager

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

SUMMARY

The Community Market Manager and Educator helps direct the activities of assigned community staff and provide relationship development and management related support to market/agency/program management to ensure market growth and profit targets are achieved or exceeded.

KEY RESPONSIBILITIES

• Manage and oversee overall community growth and strategic plan for dedicated agencies while also managing daily assigned accounts

• Work with region and agency leadership to implement appropriate growth and conversion strategies and prioritize key customers in accordance with market strategic growth plan

• Collaborate with clinical team members on complex patient cases to provide for the best clinical outcome

• Identifies future patients and determines home care eligibility

• Reviews patient insurances and medical documentation to determine home care appropriateness

• Coordinates health care services as ordered by the attending physician

• Assists hospital/facility personnel in the discharge planning process

• Builds and maintains lasting positive relationships with patients/clients, facility/hospital personnel, physicians, and any other team members

• Notifies the referring facility manager before contacting patients

• Promotes well-being of patients as a part of the facility team(s)

• Work with leadership to develop and execute market-specific annual strategic plan/budget and prepare quarterly admissions updates to ensure achievement of established growth targets and compliance with established budgetary constraints

• Manage time and resources according to plan

• Maintain assigned territory and call on physicians, multiple facility types such as hospital, skilled nursing, rehabilitation, facility discharge planning services and/or management, assisted living and other senior living settings within assigned territory

• Maintain detailed territory list, prioritizing accounts in accordance with the market/territory growth plan. Maintain detailed territory management systems records as required

• Meet with market leadership and community team to discuss market growth activities, new opportunities, potential problems, etc.

• Establish and maintain relationships, arrange appointments, and deliver educational programs to keep referral sources current in local agency service offerings

• Act as a liaison between referral sources and company staff to provide information on company services, resolve problems and maintain positive customer relations

• Comply with technology processes and expectations

• Maintain market awareness and prepare competitive updates

• May have responsibilities as a mentor, as designated by VP Partnership and Community

• Participate in special projects and perform other duties as assigned

MANAGEMENT RESPONSIBILITIES

• Responsible for day-to-day management of Community marketing personnel and activities to meet/exceed assigned admissions, growth, and conversion targets

• Interviewing, hiring, training and termination of department personnel

• Provides consistent coaching and provides challenge and opportunity to direct reports

• Supervises direct reports with consistency and clarity of expectations

• Completes yearly evaluations in an accurate and timely manner

• Performs coaching, counseling and discipline as needed

• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns

• Timecard management

QUALIFICATIONS

• Three to five (3-5) years of market growth and maintenance experience, preferably in home care or in the medical field or a combination of relationship / clinical delivery

• Registered Nurse, Licensed Practical Nurse, Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker is preferred in the state of services

• Ability to create positive impressions and communicate with a variety of people

• Ability to maintain effective communication with patients, families, physicians, and co-workers

• Compassionate and caring while working with patients

• Ability to think critically

• Detail-oriented and observant

• Disciplined style of work ethic

• Ability to prioritize and be timely

• Ability to travel daily within assigned region

• Valid driver’s license and auto insurance

EDUCATION AND CREDENTIALS

• Bachelor’s Degree or equivalent combination of education, training and experience

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.