Customer Solution Engineering- Senior Technical Lead
San Jose Full-time Senior Solutions & Sales Engineering
At a glance
Senior Solutions & Sales Engineering role at Arrcus. San Jose · full-time · $185,000–$210,000 base.
SalaryStated by Arrcus
$185,000 – $210,000
Base salary for this role, in USD per year, as published in the posting.
RoleSolutions & Sales Engineering
SenioritySenior
LocationSan Jose
EmploymentFull-time
Base pay$185,000–$210,000
PostedSep 15, 2026 · 6d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Resolve severe customer network escalations by leading root-cause investigation through final deployment fixes
- Recreate demanding customer scenarios in lab environments to verify production readiness at large, varied scales
- Coach engineers on debugging, analysis methods, and dependable test-framework construction
- Expand Python and shell-based automation, including pipelines for testing systems as they scale
What you bring
- A computer science, electrical engineering, or related technical degree at the bachelor's or master's level
- A decade or more in networking-focused system testing, customer solutions, or advanced technical support
- Deep command of IPv4, IPv6, multicast, MPLS VPN, EVPN, and high-availability networking
- Expert use of Spirent or IXIA traffic generators, Linux or UNIX troubleshooting, and Python test development
Who this fits
You’ll suit a senior individual-contributor role that combines customer escalation ownership, deployment analysis, technical mentoring, and hands-on automation. The job is based in San Jose, California, and calls for executive- and customer-facing communication under pressure. It fits someone comfortable connecting field deployments with development and product management while guiding junior engineers.
From the employer
Customer Solution Engineering- Senior Technical Lead
San Jose, CA
About Arrcus
Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California.
We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus.
Role Overview
The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations. In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management. You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale.
Key Responsibilities
· Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks.
· Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.
· Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design..
· Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.
Requirements & Qualifications
· Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field.
· Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
Networking Expertise:
· Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features.
· Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.
Troubleshooting & Tools:
· Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA).
· Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting.
· Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test system.
· Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset.
Benefits
Equal Opportunity
At Arrcus, we’re proud to be an equal opportunity employer – We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. A strong belief of culture addition will propel us forward, together.
With this, we consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training..
San Jose, CA
About Arrcus
Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California.
We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus.
Role Overview
The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations. In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management. You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale.
Key Responsibilities
· Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks.
· Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.
· Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design..
· Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.
Requirements & Qualifications
· Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field.
· Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
Networking Expertise:
· Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features.
· Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.
Troubleshooting & Tools:
· Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA).
· Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting.
· Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test system.
· Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset.
Benefits
- Bonus + Equity
- 100% covered medical, dental, and vision insurance
- Parental leave
- 401k retirement plan
- Health & wellness program and resources
- Weekly Catered lunches at our San Jose office.
Equal Opportunity
At Arrcus, we’re proud to be an equal opportunity employer – We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. A strong belief of culture addition will propel us forward, together.
With this, we consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training..
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