Inside Sales Executive
At a glance
Mid-level Account Executive role at Aramex International L. L. C. Algiers.
Pay not stated Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Find prospective customers through phone, email and social channels, then assess their needs against the available offerings
- Build prospect relationships, tailor solutions and pursue cross-sell, upsell and customer win-back opportunities
- Keep CRM records current, manage follow-ups and pipeline activity, and prepare forecasts and sales reports
- Coordinate lead handoffs with field sales and work with the Sales Manager and marketing team toward sales targets
- Prepare or support customer offers and rates, and follow up with accounting on billing adjustments and pending claims
What you bring
- A bachelor's degree in business or a related discipline
- Two to three years in e-commerce sales
- Working familiarity with Excel and PowerPoint, plus strong spoken and written English
Who this fits
This mid-level inside sales role suits someone who can balance prospecting, relationship-building and disciplined pipeline follow-up. You'll work with the Sales Manager, marketing, field sales and accounting teams, with no people-management responsibility stated.
From the employer
Purpose of the Job
The Inside Sales Executive at Aramex will play a key role in driving revenue growth by generating and qualifying leads, nurturing customer relationships, and closing sales. This role is responsible for supporting the sales team by conducting outreach to potential clients, handling inbound inquiries, and developing new business opportunities. The Inside Sales Executive will work closely with the Sales Manager and collaborate with the marketing team to align efforts and achieve sales targets
Job Description
- Research and identify potential customers through various channels (phone, email, social media, etc.).
- Qualify leads by understanding customer needs and aligning them with the company’s products and services.
- Maintain and update the customer database with accurate and current information.
- Identify business development opportunities from customers
- Build strong relationships with prospects by understanding their pain points and offering tailored solutions.
- Track and manage sales activities using CRM software (e.g., Salesforce) to ensure timely follow-up and pipeline management.
- Provide accurate sales forecasts and reports to the Sales Manager.
- Collaborate with the field sales team to ensure smooth transitions from lead qualification to closure.
- Ensure the integrity and accuracy of data updated in the CRM system
- Ensure customer contracts are valid and ensure they are renewed on time
- Regain the highest number of inactive customers and new clients to increase revenue
- Understand and execute pipeline, forecasting, and revenue projections
- Drive the use of e-Tools across all customers
- Ensure privacy and confidentiality of customer data in line with the company data security policies
- Collaborate with the team to achieve its objectives and targets
- Increase cross selling and up-selling opportunities
- Analyze customers performance to increase growth and production
- Prepare / Assist in preparing offers and rates for customers
- Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers
- Go the “extra mile” to meet sales quota and facilitate future sales
- Create strategic relationship with customers to maintain the business
Job Requirements - Experience and Education
- Bachelor’s degree in business or any related field
- 2-3 experience in E-commerce sales is a must
- Familiar with Microsoft Application (Excel, PowerPoint)
- Very Good English speaking and written
Leadership Behaviors
Building Outstanding TeamsCollaborate & break silosExecution & AccountabilityExternal focusGrowth mindsetInclusionInnovationSetting a clear directionSimplificationSkills
Commercial AcumenCommunication SkillsDecision MakingNegotiation SkillsProblem SolvingSelling SkillsTeam CollaborationTime ManagementNot this one either?
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