Senior Account Manager - Sydney
At a glance
Senior Account Management role at Aptitude Software. Sydney · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Own strategic enterprise accounts across APAC, covering relationships, commercial results, and long-term account direction
- Build executive relationships across finance, operations, and technology, serving as a trusted strategic adviser
- Find upsell, cross-sell, and broader product opportunities while protecting retention and expanding revenue
- Lead renewals, pricing talks, contract extensions, account planning, forecasting, and pipeline updates
- Coordinate Product, Professional Services, Support, Sales, and Partnerships to resolve issues and sustain client value
What you bring
- At least seven years in account management, enterprise sales, strategic accounts, or another commercial client-facing SaaS or fintech role
- A record of handling large enterprise customers and growing revenue within existing accounts
- Hands-on ownership of renewals, expansion selling, and complex commercial negotiations
- Confidence influencing senior stakeholders and C-suite executives across strategic accounts
Who this fits
You’ll suit a commercially minded senior account leader who can work independently across APAC and manage several strategic customers. Sydney is the base, with regular contact across locations and time zones, face-to-face meetings when needed, and regional travel. The role requires balancing retention with expansion while working toward a stated annual growth target.
From the employer
Join us as a Senior Account Manager in Sydney at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients across the APAC region. You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.
This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s APAC customer base.
You Will Be:
Managing and growing a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long-term account strategy
Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions
Identifying upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth
Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities
Developing and executing strategic account plans aligned to client priorities and business objectives
Driving high levels of client retention and customer satisfaction across your account portfolio
Partnering closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value
Managing escalations effectively and acting as a senior point of contact for key client stakeholders
Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership
Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events
Maintaining a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape
Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development
What We Offer
We’ll offer you a competitive salary plus commission scheme, as well as the following benefits:
Superannuation
Private Healthcare
Employee Assistance Programme
Where You’ll Be
This role is based in Sydney and will involve managing customers across the region. Given the regional nature of the role, there will be regular engagement with customers across different locations and time zones, including face-to-face client meetings where required.
What We’re Looking For:
7+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech
Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
Experience engaging and influencing senior stakeholders and C-suite executives
Ability to manage multiple strategic accounts within a fast-paced, high-growth environment
Excellent communication, presentation, and relationship management skills
Strong organisational skills with a proactive, solutions-oriented mindset
A confident self-starter, comfortable operating independently across the APAC region, taking ownership and proactively driving client and commercial activity with minimal day-to-day direction
Ability and willingness to travel across the region to build and maintain strong client relationships
Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
Entrepreneurial attitude with a collaborative, high-performance approach to client management
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