Manager V, Customer Engineer-Semi-Shanghai / Zhejiang / Jiangsu Province
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. 4 Locations · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Forecast financial, staffing, and operating needs across start-up, warranty, service-agreement, and paid-service work
- Pursue service-agreement opportunities alongside marketing and sales, while maintaining customer satisfaction
- Direct system start-ups, local inventory, RMA handling, warranty costs, and service-level performance
- Hire and develop customer engineers, set goals, plan training, and build specialist or management talent
- Escalate system outages, deliver required reports, and improve technical performance and cycle time
What you bring
- A broad command of your job family and related disciplines, with strong understanding of how they connect
- Experience leading multiple related teams, setting priorities, allocating resources, and solving complex operational problems
- Willingness to follow departmental safety procedures and Applied Materials’ global conduct and compliance standards
Who this fits
You’ll suit a manager who can lead multiple customer-engineering teams while handling service operations, staffing, and customer outcomes. The role is based in Hangzhou, Shanghai, Suzhou, or Wuxi, China, includes travel for a quarter of the time, and is not relocation eligible.
From the employer
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Hangzhou,CHN, Shanghai,CHN, Suzhou,CHN, Wuxi,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
Functional Knowledge
- Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Business Expertise
- Applies in-depth understanding of how own discipline integrates within the segment/function
Leadership
- Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving
- Identifies and resolves complex technical, operational and organizational problems
Impact
- Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
Guided by business unit, department or sub-functional business plans
Interpersonal Skills
- Influences others internally and externally, including senior management
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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