Manager IV, Customer Engineer
At a glance
Manager-level Solutions & Sales Engineering role at Applied Materials. Kumamoto · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Plan financial, staffing and operational needs for start-ups, warranty work, service agreements and paid service
- Work with marketing and sales to find and win service agreement business, while keeping start-ups within time and cost targets
- Oversee local stock, returns under the RMA process, DSO, and start-up and warranty costs against reserves
- Keep customers satisfied with service and system performance, and meet sold uptime commitments and related measures
- Hire and develop customer engineers, guide team goals and safety, and improve technical performance and cycle time
What you bring
- You bring deep command of your own job family’s concepts and principles, plus basic knowledge of related areas
- You can lead a largely similar team, adjust priorities to service or operational issues, and solve technical, operational and organizational problems
- You understand how your area supports business objectives and can influence people across related teams or outside the organization
- You follow Applied Materials’ Business Conduct standards and uphold its stated ethical expectations
Who this fits
This is a manager role combining customer service delivery, operational oversight and development of customer engineers. The position is based in Kumamoto, Japan, allows relocation, and requires travel for ten percent of the time. The role includes hiring and training engineers, setting goals, and developing team skills.
From the employer
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We Offer
Location:
Kumamoto,JPNAt Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities
- Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- Ensures customer satisfaction with Company service and system performance.
- Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Functional Knowledge
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical, operational and organizational problems
Impact
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
- Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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