Manager, FEP(Epitaxy / RTP) Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Icheon-Gwango · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Forecast financial, staffing, and operational needs across startups, warranties, service agreements, and paid service
- Pursue service-agreement opportunities with marketing and sales while managing startup timing and costs
- Control local inventory, RMA handling, DSO, startup expenses, and warranty costs within reserve
- Lead customer engineers through hiring, training, safety practices, development, and performance goals
- Protect customer uptime by escalating system failures, meeting sold service targets, and improving technical quality
What you bring
- Deep command of concepts and practices within your job family, plus basic knowledge of related functions
- Experience leading a broadly similar team through operational or service challenges
- The ability to solve technical, operational, and organizational issues and influence internal or external partners
- Commitment to Applied Materials’ global business-conduct standards and ethical requirements
Who this fits
You’ll suit a manager who can lead customer engineers while balancing customer service, operational control, staffing, and technical performance. The role is based in Icheon-Gwango, Korea, includes travel for about one-fifth of the time, and does not provide relocation eligibility. You’ll also need to guide teams toward uptime, quality, volume, and timely-delivery goals.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Icheon-Gwango,KORYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Functional Knowledge
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical, operational and organizational problems
Impact
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
- Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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