[IT Customer Engineer] Tool Computing & Server Infrastructure for PDC
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Icheon-Godam · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Troubleshoot computing infrastructure incidents that disrupt semiconductor manufacturing equipment and restore tool operations
- Run enterprise servers, virtualization, containers, storage, and networks through monitoring and preventive maintenance
- Replace hardware, recover servers, restore systems, and help deliver new installations and upgrades
- Analyze root causes, apply corrective actions, and improve operational processes and system reliability
- Support engineering teams with technical guidance while working with vendors and internal specialists
What you bring
- Hands-on administration across Windows and Linux servers, VMware, Kubernetes, networks, and enterprise storage
- Ability to diagnose infrastructure faults, analyze logs, maintain server hardware, and complete system recovery
- Technical English skills and the ability to build expertise through self-directed learning
Who this fits
You’ll suit a customer-facing field service role focused on computing and server infrastructure for semiconductor equipment. The job is based in Icheon-Godam, Korea, includes travel for about one-fifth of the time, and is not relocation eligible.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Icheon-Godam,KORYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Key Responsibilities
1. Tool Computing Systems Support
- Troubleshoot and resolve computing infrastructure issues impacting semiconductor manufacturing equipment.
- Respond to and recover from system incidents affecting tool operations.
- Support the stable operation of customer production environments.
- Collaborate with internal technical teams and external vendors to resolve complex technical issues.
2. Server & Infrastructure Operations
- Operate and maintain enterprise IT infrastructure environments.
- Administer virtualization, container platforms, storage, and network systems.
- Perform system monitoring and preventive maintenance activities.
- Support hardware replacement, server recovery, and system restoration.
- Assist with new system deployment, installation, and upgrade projects.
3. Technical Support & Continuous Improvement
- Conduct root cause analysis and implement corrective and preventive actions.
- Provide technical support and guidance to engineering teams.
- Drive operational process improvements and system reliability enhancements.
- Utilize technical documentation and continuously develop technical expertise.
Core Competencies
- IT Troubleshooting and Root Cause Analysis
- Windows and Linux Server Administration
- VMware Virtualization Platform Administration
- Kubernetes (Container Platform) Administration
- Network Troubleshooting and Problem Resolution
- Enterprise Storage Administration
- Server Hardware Maintenance and Recovery
- System Monitoring and Log Analysis
- Technical English Proficiency
- Self-Directed Learning Capability
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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