Customer Engineer II
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Kulim · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, maintain, upgrade, and verify equipment across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Handle Tier I service independently, complete assisted Tier II work, and perform scheduled preventative maintenance
- Diagnose process, software, and hardware issues using documentation, test equipment, digital analytics, and established techniques
- Respond to fab problems, join escalation calls, and coordinate support plans with customer management
- Protect customer satisfaction by communicating directly, following safety procedures, and applying knowledge-management practices
What you bring
- You can diagnose and resolve routine technical problems using established options and guidance
- You have the practical skills to complete standard service activities and quality repairs within set timeframes
- You can communicate technical information with customers, engineers, and customer management
- You work safely and follow intellectual-property guidelines and standardized procedures
Who this fits
This role suits a mid-level field service engineer who can manage an individual workload while assisting senior engineers. It is an individual-contributor position with regular but moderate supervision and no supervisory duties. The job is based in Kulim, Malaysia, requires travel for about one-fifth of the time, and is not relocation eligible.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Kulim,MYSYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Key Responsibilities
Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
- Has established skills to perform a range of day-to-day activities
Business Expertise
- Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
Leadership
- Has no supervisory responsibilities; manages own workload
Problem Solving
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact
- Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills
- Uses communication skills to exchange information
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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