Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Singapore,SGP · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, service and upgrade customer equipment across electrical, vacuum, mechanical, plasma, hydraulic and gas systems
- Use diagnostic tools, digital analytics and documented procedures to resolve complex equipment problems
- Coordinate directly with customers and internal teams, leading projects and key product meetings when needed
- Maintain certification across multiple toolsets while training and mentoring junior Customer Engineers
What you bring
- A bachelor’s degree and substantial semiconductor or equipment-support experience
- C5 Board Certification plus advanced mechanical aptitude across pneumatics, hydraulics, electronics, vacuum or thermodynamics
- Strong wafer-processing knowledge, project leadership ability and clear written and verbal communication
- A valid driver’s license, passport eligibility when travel requires it, and basic Microsoft Office skills
Who this fits
You’ll suit a senior hands-on field service role involving customer contact, equipment troubleshooting and technical mentoring. The position is based in Singapore and includes travel for roughly a quarter of the time, with no relocation eligibility. Expect clean-room work, personal protective equipment, tight spaces, extended standing and walking, work at height, and lifting up to thirty-five pounds.
From the employer
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Role Responsibilities:
- Install, maintain, and upgrade customer equipment
- Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
- Follow and generate documented procedures and published task plans
- Communicate with customers and internal business units, lead projects as necessary
- Functional knowledge and certification on multiple toolsets
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Fulfill additional duties, as assigned
Minimum Qualifications:
- Bachelor's Degree
- 10-15 years of work experience in semiconductor industry or other equipment support industry
- C5 Board Certification
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Advanced knowledge of wafer processing parameters
- Project management skills and ability to lead key customer and internal product meetings
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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