Customer Engineer-DDP / ETCH / FEP / EPI
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Chengdu · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, service, and upgrade customer equipment across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Use basic diagnostics and digital analytics to investigate equipment problems, with senior engineer support
- Learn customer roadmaps, process flows, inflection points, requirements, and business challenges
- Train junior field service engineers while coordinating directly with customers
- Complete preventive and corrective maintenance and handle other assigned duties
What you bring
- An associate degree, military technical training, field service background, or trade certification
- Four to seven years supporting semiconductor or other equipment-focused operations
- Strong mechanical capability spanning pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Comfort with hand tools and digital multimeters, plus basic Microsoft Excel, Word, and PowerPoint skills
- A valid driver's license, passport eligibility when travel is needed, and readiness for on-site safety requirements
Who this fits
This role suits a mid-level field service engineer who can work directly with customers, maintain complex equipment, and coach junior engineers. You will work in Chengdu, China, with substantial physical demands including clean-room PPE, extended standing and walking, tight spaces, ladders, heights, electricity, and lifting up to 35 pounds. Relocation is not eligible.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Chengdu,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Role Responsibilities:
Install, maintain, and upgrade customer equipment
Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
Train and mentor junior Field Service Engineers [Customer Engineers]
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned
Minimum Qualifications:
Completion of an Associate degree, military technical training, field service experience, or trade certification
4-7 years of work experience in semiconductor industry or other equipment support industry
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
Strong knowledge of hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Relocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Not this one either?
Claude or ChatGPT reads the other 90,885 for you.
Get better matches →
