Account Supervisor
A.P. Moller - Maersk Open At a glance
Mid-level Account Management role at A.P. Moller - Maersk. Saudi Arabia, Jeddah, 23989 · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate transport plans from booking through dispatch, and alert customers when plans change
- Chase open shipment actions, escalate overdue cases, and keep order handling above its stated service target
- Confirm shipment readiness, prioritise at-risk loads, and follow up on missing documents and customs needs
- Check billed services, quantities and rates, resolve disputes, and keep financial inputs and trackers complete
- Monitor volumes against monthly commercial targets, log managed orders, handle customer issues and claims, and use KPI results to guide improvements
What you bring
- You have at least five years handling logistics for petrochemical customers
- You are highly skilled with advanced Excel techniques
- You can coordinate with multiple teams within the department to deliver
Who this fits
This mid-level account supervisor role suits someone experienced in petrochemical customer logistics who can coordinate across department teams. The position is based in Saudi Arabia.
From the employer
- Single point of contact: the first bullet would add forecasting, booking, dispatch and proactive notification of transport-plan changes.
- Order Handling SLA: replaces "ensure smooth execution of the shipment lifecycle". It would add following up on pending actions and escalating overdue cases, with a target of 90% or above, measured monthly.
- Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments, with a target of 90% or above, measured daily.
- Documentation, Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones, with a target of 90% or above, measured daily.
- Billing and Invoicing: the existing billing bullet would add validating services, quantities and rates and resolving disputes. The target would be 80% or above accuracy and 100% on time, measured monthly.
- Financial Hygiene and Accrual Compliance (new): complete and timely inputs for accruals, revenue, cost and vendor invoices, with a target of 100% completeness, measured monthly.
- Tracker and Reporting Discipline (new): a target of 95% or above completeness, reviewed weekly.
- Volume Monitoring and Escalation (new): track volumes against the monthly commercial target and escalate shortfalls, with 100% escalation compliance, reviewed weekly.
- Depot Platform (new): record every managed or handled order, with a target of 100%, measured daily.
- General: owning customer issues, customer satisfaction, claims, commercial intelligence and Maersk values would stay, with small wording clean-ups. The continuous improvement bullet would add using KPI results as the signal for where to act.
- Highly versed with excel advanced techniques
- Minimum 5 years of experience in Handling Petchem customer(s) logistics
- Ability to work with multiple teams within department to deliver above
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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