Digital Sales Coordinator
At a glance
Mid-level Account Executive role at ANSA McAL. SFO.
Pay not stated Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Track inquiries from social platforms, websites, WhatsApp, phone and email, then enter prospects into Eleads and the digital spreadsheet
- Reply to incoming sales requests within the stated response window and keep Eleads records current
- Qualify prospects by matching their needs to vehicle models, then explain features, warranties and services
- Build customer relationships through follow-up, trade-in suggestions, community events and sales promotions
- Submit customer reports on time and keep databases updated while assessing business opportunities
What you bring
- A business management or marketing degree is required
- At least two years of work experience
- You can use Word, Excel, PowerPoint and Outlook, and are comfortable with social media
- You bring creative strategy development and strong customer and interpersonal skills
Who this fits
This mid-level sales coordination role suits someone who can manage digital inquiries while guiding prospects through vehicle selection and sales. The work combines customer relationship building, lead tracking, product knowledge and business development.
From the employer
JOB TITLE: DIGITAL COORDINATOR
OBJECTIVES AND GENERAL OVERVIEW OF THE POSITION:
To monitor and manage leads generated on social media and other interactive platforms to convert into sales thus increasing revenue and market share. To develop and maintain excellent customer relationships. The Digital Sales Coordinator sells by understanding and demonstrating characteristics, capabilities, and features, developing and qualifying buyers.
KEY RESPONSIBILITIES:
- Management of the Leads ANSA owned Social Media Platforms, Websites and Customer Interactive Sources, WhatsApp, Cell, Email etc.
- Capture, track and entry of potential sales into Eleads and Digital Log Spreadsheet.
- Responding to potential sales request within 3 - 4 hours of initial request.
- Maintenance of data sources with relevant information on the Eleads platforms. Ensures Customer Satisfaction and engagement through the effective use of the ELeads System.
- Understands company brands by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles.
- Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Qualifies buyers by understanding buyers’ requirements and interests; matching requirements and interests to various models; building rapport.
- Demonstrates company brands by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Continuously updates knowledge of company and competitor products and services.
- Submit customer reports on a timely basis and ensure databases are continuously updated.
- Develops and assesses new and existing business strategies and opportunities in existing and new markets.
- Ensures teamwork is practiced and maintained.
- Ensures compliance with all Group and company policies and procedures, including AML and CFT regulations.
- Handles any such additional responsibilities as may be necessary from time to time to ensure the smooth operation of the department.
EDUCATION:
- Degree in Business Management or Marketing
- Minimum 2 years working experience
- Must be computer literate - Word, Excel, PPT, Outlook
- Social Media Savvy
- Creative in developing strategies
- Excellent customer relational skills
- Excellent interpersonal skills
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