Client Relationship Manager
At a glance
Manager-level Account Management role at Angel City VA. Remote · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Act as the main link between clients and ACVA, handling questions, concerns, escalations, and ongoing communication
- Check in with clients regularly, track satisfaction, and apply retention actions when improvement is needed
- Find ways to broaden existing accounts, join discovery calls, and help shape proposals and service recommendations
- Coordinate onboarding and Virtual Assistant placements with Operations, Recruitment, and Virtual Assistant teams
- Prepare client updates, reports, and performance reviews while driving internal follow-up on open requests
What you bring
- At least three years in client relations, account management, customer success, or a comparable position
- Strong spoken and written English, with the organization and time management to handle competing client priorities
- Comfort using CRM systems, Microsoft Office, Google Workspace, and communication platforms
- Effective problem solving, conflict resolution, and cross-functional collaboration in a remote setting
- You can pass a background check and provide reliable professional references
Who this fits
This role suits someone who can manage client relationships while also spotting account growth and referral opportunities. You will work remotely with Operations, Recruitment, Virtual Assistant teams, the Client Relationship Team, and leadership. The role begins part time and may become full time based on performance and business needs.
From the employer
We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs.
This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage.
Key Responsibilities:
• Serve as the primary liaison between clients and ACVA.
• Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement.
• Build and maintain strong, long-term relationships with clients.
• Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies.
• Coordinate with internal teams to ensure client expectations are met.
• Prepare and deliver client reports, updates, and performance reviews.
Account Growth & Business Development
• Identify opportunities to expand services within existing client accounts.
• Support business development initiatives through relationship building and networking.
• Participate in client discovery calls and needs assessments.
• Assist in preparing proposals, presentations, and service recommendations.
• Collaborate with leadership to develop strategies for client retention and growth.
• Generate referrals and identify potential new business opportunities.
Team Coordination
• Work closely with Operations, Recruitment, and Virtual Assistant teams.
• Ensure smooth onboarding of new clients and successful placement of Virtual Assistants.
• Monitor client feedback and communicate improvement opportunities internally.
• Follow up on action items and ensure timely resolution of client requests.
Qualifications Required
• 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role.
• Excellent verbal and written English communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills.
• Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms.
• Bilingual English and Spanish skills are desirable.
• Must be able to successfully pass a background check.
• Must provide reliable professional references.
•Strong ability to collaborate with cross-functional teams in a remote work environment.
Preferred
• Experience in Business Development or Sales.
• Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments.
• Experience managing remote teams.
• Knowledge of client retention and account growth strategies.
Key Competencies
• Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism
Compensation
• Competitive compensation based on experience.
• Remote work environment.
• Opportunities for growth and advancement within the organization.
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