Service Account Manager

ANDRITZ andritz.com Open · verified Sep 25, 2026

Muncy Manager Account Management

At a glance

Mid-level Account Management role at ANDRITZ. Muncy.

Pay not stated

RoleAccount Management

SeniorityManager

LocationMuncy

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build customer relationships across Arkansas, Oklahoma, Kansas, and Missouri as the main contact
Grow accounts by connecting client goals to Paper Service Division offerings
Protect retention and satisfaction while coordinating customer needs with internal teams
Keep CRM territory records organized and manage forecasts, budgets, cost controls, and workflows
Present assigned product lines during mill visits and help improve account processes

What you bring

A B.S. in Engineering or five to ten years working in pulp and paper
Strong written, verbal, and interpersonal communication skills
Required familiarity with Andritz Stock Preparation and Paper Machine Service offerings
Legal authorization to work in the United States

Who this fits

This role suits a customer-facing account manager who can prioritize competing work and already knows regional customers. You’ll cover the South Central USA territory and spend most of your time traveling in the field, with frequent mill and manufacturing-facility visits. The work requires handling varied industrial conditions, physical activity, long hours, and required personal protective equipment.

From the employer

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement

This position is to provide sales coverage for the South Central USA region including Arkansas, Oklahoma, Kansas, and Missouri. The SAM will be responsible for selling the products for the Paper Service Divisions.

Essential Functions:

Be the primary point of contact to build new and long-term relationships with customers
Continually look for ways to improve account growth through clear understanding of clients' objectives and goals
Ability to drive client retention and satisfaction throughout the territory
Serve as a liaison between the client and internal teams
Maintain organized and detailed territory records in the Company’s CRM system
Represents all product lines assigned on each mill visit
Responsible for the territory forecasts, budgets and cost controls
Develop and adhere to processes and workflows, as it relates to account success
Provide input on new processes and workflows as needed and assist with implementing these processes
Performs other duties and responsibilities as required

Education, professional experience and qualification preferred/required

B.S. degree in Engineering or 5 to 10 years’ experience in Pulp and Paper.
Exceptional communication skills (verbal and written) and interpersonal skills
Sales experience and established relationships with the customers in the region is preferred.
Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required.
Willingness to travel- 80% of time will be spent in the field
Demonstrated ability to prioritize when multiple tasks require attention

Physical and Mental Qualifications

Position performed in an office and/or home office-remote) environment. Frequent visits to mills and manufacturing facilities are required. Environment: Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals. Physical conditions for position: Sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs. Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment. All tasks performed with or without reasonable accommodations.

Travel percentage: 80%

N/A *Please note, previous DUI convictions can result in being inadmissible to Canada

Additional Information - FOR USA – “We are an AA/EEO/Veterans/Disabled Employer”
Legal status to work in the US is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.