Service Communications Advisor

Alphabe Insight Inc Open · verified Aug 21, 2026

On-site Houston Full-time Mid-level Communications

Mid-level Communications role at Alphabe Insight Inc. Houston · full-time · $45,000–$49,000 base.

SalaryStated by Alphabe Insight Inc

$45,000 – $49,000

Base salary for this role, in USD per year, as published in the posting.

This role, from Alphabe Insight IncOur estimate for the market: $66,000–$88,000

Below the market median of $74,000 for mid-level communications roles in Houston.

Worked out from 8 postings that stated pay, median $74,000. Last updated Mar 10, 2026.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll guide customers through service questions, requests, and concerns with courtesy
You'll explain service details clearly and connect customers with the right internal teams
You'll document customer contacts, track service changes, and follow up on unresolved requests
You'll coordinate updates across teams and flag repeated service problems to management
You'll handle difficult conversations professionally while joining meetings and training

What you bring

You bring strong written and verbal communication plus attentive listening and people skills
You can organize competing conversations and priorities without losing accuracy
You stay calm and focused on solutions in a busy service setting
You work well independently and with a team, and can learn new systems and procedures

Who this fits

This role suits someone who enjoys helping customers, coordinating details, and maintaining a professional tone in challenging conversations. You should be comfortable working full time onsite in Houston. The team offers ongoing training, development, and opportunities to take on more responsibility.

From the employer

Skillbridge Academy is a dynamic and forward-thinking organization focused on creating meaningful experiences through collaboration, organization, and professional development. Our team values creativity, strong communication, and attention to detail, working together to deliver well-coordinated events and memorable experiences.

We are currently looking for an enthusiastic and organized Events Assistant to join our Houston team. This is an excellent opportunity for someone who enjoys working with people, coordinating details, and contributing to successful events in a fast-paced professional environment.

As a Service Communications Advisor, you will play an important role in ensuring customers receive clear, accurate, and professional support throughout their interactions with Skillbridge Academy.

This position is ideal for someone who communicates confidently, stays organized, enjoys helping people, and can manage multiple priorities while maintaining a professional and service-oriented approach.

You will work closely with internal teams to coordinate information, respond to inquiries, resolve service-related concerns, and help maintain a positive customer experience.

Responsibilities

Provide professional and courteous assistance to customers regarding services, requests, and general inquiries.
Communicate service information clearly and accurately.
Serve as a point of contact between customers and internal departments.
Assist with resolving customer concerns and identifying appropriate solutions.
Maintain accurate records of customer interactions and service updates.
Follow up on open requests to ensure timely completion and customer satisfaction.
Coordinate information between team members to support efficient daily operations.
Identify recurring service concerns and communicate relevant information to management.
Maintain a professional approach when handling sensitive or challenging conversations.
Participate in team meetings, training, and professional development initiatives.

Strong verbal and written communication skills.
Professional and customer-focused attitude.
Excellent listening and interpersonal skills.
Strong organizational and time-management abilities.
Comfortable managing multiple conversations and priorities.
Ability to remain calm and solution-oriented in a fast-paced environment.
Attention to detail and commitment to accurate communication.
Ability to work effectively both independently and as part of a team.
Willingness to learn new systems, processes, and service procedures.
Reliable, adaptable, and motivated to develop professionally.

Competitive salary of $45,000 – $49,000 per year.
Full-time position with a professional and supportive team environment.
Career growth and advancement opportunities.
Ongoing training and professional development.
Opportunities to strengthen communication, customer service, problem-solving, and leadership skills.
Collaborative workplace focused on personal and professional growth.
Opportunity to take on greater responsibilities as your skills develop.