Service Communications Advisor

Alphabe Insight Inc Open · verified Sep 24, 2026

On-site Austin Full-time Mid-level Communications

At a glance

Mid-level Communications role at Alphabe Insight Inc. Austin · full-time · $52,000–$59,000 base.

SalaryStated by Alphabe Insight Inc

$52,000 – $59,000

Base salary for this role, in USD per year, as published in the posting.

This role, from Alphabe Insight IncOur estimate for the market: $60,500–$100,000Median $82,375

Below the market median of $82,375 for mid-level communications roles in Austin.

Worked out from 8 postings that stated pay, median $82,375. Last updated Sep 16, 2026.

RoleCommunications

SeniorityMid-level

LocationAustin

WorkplaceOn-site

EmploymentFull-time

Base pay$52,000–$59,000

PostedSep 22, 2026 · 2d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Answer customer questions about services, requests, updates, and other routine needs
Connect customers with internal departments and keep open requests moving toward resolution
Track customer conversations accurately while handling scheduling and service coordination tasks
Clarify customer needs, explain next steps, and address concerns with patience and care
Apply consistent communication practices while learning service procedures and customer expectations

What you bring

Strong written and spoken communication, with a professional approach to customer interactions
Excellent organization, time management, listening, and problem-solving skills
Accuracy and attention to detail when managing records and multiple priorities
Comfort working independently, collaborating with a team, and learning new systems

Who this fits

You’ll suit this Austin onsite role if you can stay organized and approachable while managing several customer conversations and priorities. The work combines customer communication, follow-up, records, scheduling, and service operations support. You’ll need a dependable, adaptable working style and comfort handling concerns professionally.

From the employer

NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.

As a Service Communications Advisor, you will serve as an important point of communication between customers, internal teams, and service operations.

This position is ideal for someone who is organized, approachable, attentive to detail, and confident managing multiple conversations and priorities throughout the day.

You will help customers understand services, provide updates, resolve general inquiries, maintain accurate communication records, and support a smooth overall service experience.

Responsibilities

Communicate professionally with customers regarding services, requests, updates, and general inquiries.
Provide clear and accurate information while maintaining a positive customer experience.
Coordinate communication between customers and internal departments when necessary.
Follow up on open requests and ensure customers receive timely updates.
Identify customer needs and help determine the appropriate next steps.
Maintain organized and accurate records of customer interactions.
Assist with scheduling, service coordination, and communication-related administrative tasks.
Handle customer concerns with professionalism, patience, and attention to detail.
Support team objectives by maintaining consistent communication standards.
Develop a strong understanding of company services, procedures, and customer expectations.

Strong written and verbal communication skills.
Professional and customer-focused communication style.
Excellent organization and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong listening and problem-solving abilities.
Attention to detail and accuracy.
Comfortable working independently and collaboratively with a team.
Ability to learn new systems, processes, and service information.
Positive, dependable, and adaptable approach to work.

Competitive salary of $52,000–$59,000 per year
Professional growth opportunities
Opportunities to develop valuable communication and customer service skills
Career development within a growing organization
Supportive and collaborative work environment
On-the-job learning and professional development
Opportunity to build experience across customer communication and service operations