Entry Level Communications Agent
At a glance
Junior Communications role at Alphabe Insight Inc. Oklahoma City · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer conversations across phone, email, and chat, responding clearly and professionally
- Record each customer exchange accurately and keep related records current
- Help prepare and send communications for audiences inside and outside the organization
- Work with teammates on communication approaches and recommend improvements based on recurring customer concerns
What you bring
- Clear, capable writing and speaking skills for customer-facing communication
- A customer-minded approach supported by strong interpersonal skills
- Basic computer and communications-software proficiency, with effective multitasking and time management
- Careful, organized work habits that keep details accurate
Who this fits
This entry-level, onsite Oklahoma City role suits someone starting a communications and customer service career. You’ll need to manage frequent customer interactions, organize records, and balance several tasks while maintaining a professional tone.
From the employer
At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.
Job Description :We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This role is perfect for individuals eager to launch their career in communications and customer service, providing an opportunity to develop essential skills in a supportive environment. As a Communications Agent, you will be the first point of contact for our clients and customers, responsible for managing inquiries, offering clear and effective communication, and ensuring a positive experience.
Responsibilities:
- Handle inbound and outbound communications with customers via phone, email, and chat.
- Provide accurate information and answer inquiries in a timely and professional manner.
- Document all customer interactions and update records accordingly.
- Assist in drafting and distributing internal and external communications.
- Collaborate with team members to develop communication strategies.
- Identify common customer concerns and suggest process improvements.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-focused attitude.
- Basic proficiency with computers and communication software.
- Ability to multitask and manage time effectively.
- Attention to detail and strong organizational abilities.
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients
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