Key Account Manager I EXA Ceramics
At a glance
Mid-level Account Management role at alfanar. Jeddah.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage key customer relationships, resolve their questions, and keep requirements moving against quality standards
- Promote new products, contact potential clients, and guide selections with suitable product alternatives
- Maintain customer records in C4C, submit samples and documents, and track client approvals
- Prepare quotations, follow them through approval, and coordinate collections with client accounts
- Track competitor products, pricing, and promotions while sharing sales ideas and regular progress reports
What you bring
- A bachelor’s degree in electrical engineering or mechanical engineering is required
- Bring four to six years of relevant work experience
- Use customer advocacy, communication, data management, and account management skills
Who this fits
This role suits someone who can manage important customer accounts while supporting project sales through quotations, approvals, collections, and reporting. You’ll work in Jeddah, Saudi Arabia, with responsibility for timely delivery, plan execution, budgets, process improvement, and safe operations. The role also includes people-management accountability, including developing high performers and addressing underperformance.
From the employer
Requisition ID:28816
Job Country: Saudi Arabia (SA)
Job City: Jeddah
Group Overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar Building Systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.
alfanar Building Systems manufactures and markets a variety of building construction products and systems. .
The core manufacturing activities of the industries operating under alfanar Building Systems are:
• Ceramic wall and floor tiles
• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Office & home furniture and interior décor products
Job Purpose
Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.
Key Accountability Areas
Client Engagement and Relationship Building:
- Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
- Actively reach out to potential clients and promote the company’s new product.
- Provide some product suggestions and alternatives to customers if they are in doubt during product selection.
Data Management and Reporting:
- Upload relevant data on C4C (Customer Relationship Management system).
- Submit samples and any necessary documents to clients and follow for approval.
Management reporting:
- Suggest some new ideas and strategies to increase the sales.
- Be updated of competitor’s move in the market and informed the Project Sales department (new products, product prices and promotions)
- Provide progress reports on a weekly and monthly basis.
Sales Support and Coordination:
- Prepare and submit quotations to clients, then diligently follow up until approved.
- Attend team meetings to be informed and aligned.
- Monitor and follow up on collections with clients and coordinate accounts for bank posting.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic Qualification
Bachelor Degree in Electrical Engineering or Mechanical EngineeringWork Experience
4 to 6 YearsTechnical / Functional Competencies
Customer AdvocacyCustomer CommunicationCustomer Data ManagementAccount ManagementNot this one either?
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