Sales Development Representative (SDR) - Berlin
At a glance
Junior Sales Development role at Aircall. Berlin Office.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Screen incoming leads through chat and calls, then decide which prospects are ready for sales conversations
- Explain relevant product capabilities and business benefits to build prospects’ interest
- Coordinate with account executives across regions to arrange demos and meetings, recording each touchpoint in Salesforce
- Keep developing your sales knowledge and stay current on industry trends
What you bring
- You have initial experience in sales or another customer-facing role
- You can communicate fluently in German and English for conversations with prospects in the German market
- You understand the German market through work, life there or a connection to its culture
- You listen actively, show empathy, solve problems and stay organized while handling multiple accounts
Who this fits
This junior role suits someone starting a sales career who wants to build consultative selling skills. You’ll work with account executives and handle inbound prospects in the Berlin office. Your first two weeks are dedicated to sales training, with further development continuing afterward.
From the employer
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
You will work closely with Account Executives (AE), and you will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally
Key Responsibilities:
- Filter and qualify top-of-funnel, inbound leads per chat and over the phone
- Highlight Aircall product features and business advantages to raise curiosity and interest
- Assist AEs of all regions to boost the sales cycle: booking demos and meetings, documenting activities in Salesforce
- Continuously learn and update skills and keep aware of industry trends
- First sales or customer facing experience
Qualifications:
- Fluent in German & English : you will be emailing, calling, meeting prospects on the german market
- German market knowledge is important (can be gathered from having worked / lived there, or affinity to the culture etc.)
- Good communication skills: active listening, empathy, problem-solving attitude
- Time management and organisation skills: ability to manage several accounts
- A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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