Enterprise Account Manager - US
Mid-level Account Management role at AiPrise. Remote, United States · full-time · $110,000–$120,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow current accounts by adding products and securing larger annual processing commitments
- Meet high-value clients regularly and check in with every customer in your portfolio
- Coordinate with support to resolve customer issues quickly and protect the customer experience
- Keep annualized gross revenue retention at 95%+ month over month
- Manage sales-to-implementation handoffs, HubSpot records, and larger account negotiations
What you bring
- Bring at least five years of enterprise account management in SaaS and a record of beating expansion targets
- Show success working with C-suite customers and clients
- Have experience selling fintech, regtech, or compliance software
- Bring strong communication, organization, presentation, and negotiation skills, plus coachability
Who this fits
You’ll suit a US-based enterprise account manager who wants to establish AiPrise’s first account management function and work closely with the Head of Sales. The role is remote within the United States and requires travel for customer and company events.
From the employer
About AiPrise
About AiPrise
AiPrise is a YC-backed, Series A company building the global compliance infrastructure for financial services. We help banks, fintechs, cross-border payment providers, stablecoin and crypto companies, and marketplaces gain a 360° view of every business they onboard, anywhere in the world.
Through a single integration, we connect 800+ data sources and 80+ verification partners across 200+ countries, powering KYB, KYC, AML, sanctions screening, and ongoing monitoring for companies like Meta, Airwallex, Fireblocks, and Bridge.
Our AI Agents help compliance teams do more with less, resolving more cases, catching more fraud, and scaling operations without scaling headcount.
We're ~60 people, Series A funded, and obsessed with a single problem: making compliance feel simple for the teams who live in it every day.
Borders shouldn't be blockers. Compliance is hard. AiPrise shouldn't be.
The Role
We are hiring the founding member of our Account Management team. You will work directly with the Head of Sales to expand our existing customer base and ensure issues are resolved quickly, so that customers stay, grow, and renew. Your main priority is to expand our existing customers' use cases with a secondary emphasis on retention of our most important clients. This is a high-impact role for someone who wants to shape how AiPrise retains and expands its most important relationships.
Responsibilities
Expand our existing customer base by adding additional products and committing customers to higher annual contract processing volumes.
Hold regular syncs with high-value clients and conduct periodic check-ins with all customers within your book of business.
Ensure quick resolution to issues by coordinating with our customer support team so customers have a consistently strong experience.
Maintain a 95%+ annualized gross revenue retention (GRR) month over month.
Partner with the sales team on high-value prospects to ensure a smooth transition from sales to implementation and into ongoing growth.
Maintain accurate records in the CRM (HubSpot), including meeting notes and expansion deal stages.
Collaborate with the Head of Sales on larger account upgrades and negotiations.
Requirements
5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
Demonstrated success working with C-suite customers and clients.
Experience selling into fintech, regtech, and/or compliance software industries.
Highly coachable with strong communication and organizational skills.
Strong presentation and negotiation skills.
Based in the US, with the ability to travel for customer and company events.
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