Sr / Principal Pharma Industry Business Impact Lead (CSM) - NYC
AilyLabs Open · verified Sep 24, 2026 At a glance
Senior Customer Success role at AilyLabs. US (New York) · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Advise C-level leaders on using the Aily App to create measurable value in pharma settings
- Translate biopharma challenges, economics, and market dynamics into AI solutions and product direction
- Coordinate account efforts across domains with the Account Executive to support renewals and expansion
- Track cross-domain impact, shape executive positioning, and guide Domain BILs toward one value story
- Lead adoption and advocacy programs while documenting quantifiable customer outcomes
What you bring
- At least seven years in pharma, including deep knowledge of industry economics and executive governance
- A record of working with Fortune 500 pharmaceutical clients in the relevant industry
- The executive presence to build durable relationships with C-level stakeholders
- Clear ownership of measurable value realization, outcomes, and account growth
- Comfort working independently in complex enterprise environments
Who this fits
This role suits a senior pharma operator who can advise executives, connect industry priorities to AI use cases, and own account value through renewal and expansion. It is based on a hybrid schedule requiring two to three days each week in the NYC office. The role also calls for autonomous work and dotted-line guidance of Domain BILs.
From the employer
ABOUT AILY
Aily Labs is a fast-growing applied AI scale-up founded in 2020, with hubs in Munich, Barcelona, Madrid, New York City, and Cluj-Napoca. We build AI-powered products that help large enterprises make better decisions, faster.
Our flagship AI mobile app delivers real-time, actionable business insights across core functions, breaking silos and embedding AI directly into daily business routines. Our ambition is to become the reference platform for AI-driven decision-making in large organizations.
YOUR MISSION
As a Pharma Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Pharma and Life Sciences vertical.
This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.
While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal.
The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities.
WHAT YOU WILL DO
Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.
Leverage biopharma industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value
Coordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.
YOUR RESPONSIBILITIES
Executive Relationships & Trusted Advisory
- Build and sustain trusted relationships with C-level and senior stakeholders
- Develop executive champions
- Embed AI into governance forums and performance discussions
- Advise clients on how AI accelerates value within their industry context
- Bring deep understanding of industry value chains, economics, and performance drivers
- Map executive routines and governance structures to identify high-impact decision moments
- Align Aily insights to industry-specific strategic priorities and P&L levers
- Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative
- Coordinate cross-domain impact tracking and executive positioning
- Translate biopharma industry knowledge and market dynamics into product refinement and industry-specific positioning
- Orchestrate Aily’s engagement with customers to ensure value delivery
- Partner closely with Aily App users to identify and document impact and quantifiable value
- Serve as the voice of the customer within Aily to help drive product evolution
- Lead large-scale adoption and advocacy initiatives
- 7+ years of experience in the Pharma industry with deep understanding of industry economics and executive governance
- Proven track record with Fortune 500 Pharma clients in the target industry
- Strong executive presence with the ability to build lasting C-level relationships
- Clear accountability for value realization and measurable outcomes
- Comfortable operating autonomously in complex enterprise environment
- Extreme ownership mindset with accountability for outcomes, value delivery, and account growth
- Background in strategy consulting or customer success
- Strong understanding of pharmaceutical R&D, portfolio strategy, and/or business development
- MBA or other related academic experience
- AI savvy mindset with experience using AI to solve real-world business challenges
- Exposure to enterprise SaaS environments
- Experience mentoring, leading, or scaling small teams or domain practices
- Work at the intersection of AI, finance, and enterprise decision-making
- Take real ownership of outcomes and impact
- Partner directly with senior finance leaders across global organizations
- Hybrid setup with 2–3 days per week in our NYC office
- Competitive compensation and performance-based rewards
- Open feedback culture, learning mindset, and memorable team off-sites
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