Internship - Insurance Operations/Communications/Risk Management

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

You will gain hands-on experience in the daily insurance operations. You also will be responsible for delivering standard reports on periodic basis as required by the business for operations, regulatory, statutory purpose.

Key Responsibilities:

Intern-Corporate Communications

• Design and create engaging visual content, including posters, infographics, email templates, presentation materials, merchandise, and other digital assets, while ensuring compliance with corporate branding guidelines.
• Capture, edit, and manage photography and videography content for internal events, employee engagement initiatives, and communication channels.
• Support internal events and communication campaigns through creative content development, promotional materials, event logistics, and innovative engagement ideas.

Intern-Operational Excellence (Project Management)

• Support project and workshop management activities, including workshop preparation, meeting coordination, action tracking, and follow-up on improvement initiatives and benefits realization.
• Assist in project reporting and governance by preparing dashboards, reports, presentations, and materials for management reviews, Steering Committees, and other governance forums.
• Support PMO operations through project tracking, monitoring delivery health against timelines and KPIs, standardizing templates and processes, and conducting ad hoc project performance analysis.

Intern-Risk & Compliance

• Support Risk & Compliance activities, including Risk and Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and the maintenance of risk registers, action logs, and compliance trackers.
• Assist in the preparation of risk dashboards, reports, and presentation materials, ensuring the accuracy and completeness of risk and compliance data.
• Provide coordination and administrative support for the Risk & Compliance team, including meeting scheduling, minute-taking, action tracking, documentation management, and data validation activities.

Insurance Operations

Intern-Contact Center & Servicing (Group Operations)

• Support the execution and governance of Contact Center & Servicing strategies and initiatives across Business Units (BUs).
• Assist in coordinating and preparing regular BU engagement sessions, including KPI reviews, performance updates, and initiative tracking with Contact Center & Servicing teams.
• Support operational reporting and analysis, including the tracking and reporting of Operations Man Hours Lost and other key performance metrics.

Intern-Regional Services (Group Distribution Office Support - Reinsurance Data Analyst)

• Support data analytics and transformation activities for reinsurance operations, including quotation processes and financial reporting.
• Assist in the implementation, maintenance, and enhancement of in-house data transformation tools using Excel Power Query, SharePoint Online, and Power BI.
• Provide ad hoc technical, reporting, and analytical support to improve operational efficiency and business insights.

Intern-Regional Services (Group Distribution Office Support - Business Admin Support)

• Provide administrative and operational support to the Group Distribution Office, including expense tracking, report preparation, and coordination of day-to-day activities.
• Act as a liaison between internal stakeholders (e.g., Finance, Sales, and Marketing) and external parties, including vendors, local AIA entities, clients, and brokers, to facilitate effective communication and follow-up.
• Support vendor onboarding and payment follow-ups, while tracking key deadlines, projects, and activities across sales, marketing, events, and operations.
  

Note: There are several internship positions available across various departments. Your role will be assigned based on your interests and suitability.

Job Requirement:

• Preferably an undergraduate in the penultimate or final year of a Business Administration, Insurance, Actuarial Science, Project Management, Communications, Multimedia, Risk Management, Business Analytics, or related program.
• Must be proficient in both written and spoken English
• Excel academically with minimum CGPA 3.00 or second class upper or equivalent
• Minimum internship duration would be 12 weeks or above
• Compulsory internship placements required by university
• Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage
• Willing to be based at IOI City Tower 1, Putrajaya.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.