Strategic Account Manager
On-site Nairobi Full-time Manager Account Management
At a glance
Mid-level Account Management role at Agility. Nairobi · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationNairobi
WorkplaceOn-site
EmploymentFull-time
PostedJul 28, 2022 · 50mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage the key-account portfolio and deliver assigned strategic-account goals
- Build lasting relationships with major clients through regular communication and responsive query handling
- Resolve complaints, propose solutions, and address customer needs effectively
- Connect key customers with internal teams to keep account issues moving
- Find and contact potential strategic customers to create new sales opportunities
What you bring
- At least seven years of experience, including work as a strategic or key account manager
- B2B sales experience with hands-on use of CRM and account-management systems
- A degree in Sales, Marketing, Business Administration, or a related field
- Knowledge of sales performance measures and strong negotiation skills
- Clear communication, relationship-building ability, and a practical approach to solving problems
Who this fits
You'll suit a client-facing sales professional who can manage major accounts, meet strategic targets, and develop new opportunities. The role is based onsite in Nairobi, Kenya and includes communication with customers and internal teams.
From the employer
We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.
Responsibilities
- Manage our key accounts portfolio
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
Requirements
- O-Level
- Degree in Sales and Marketing or Business Administration management
- Minimum of +7 years’ experience
- Proven work experience as a Strategic account manager or Key account manager
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- BSc degree in Sales, Business Administration or relevant field
Benefits
- Private Health Insurance
- Training & Development
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